PACKAGE CENTER FRONT DESK CLERK

Package Center Front Desk Clerk

Palo Alto, CA

Overview

Salary Range $23.00 - $25.00 Hourly Position Type Full Time

Description

Position Summary:

The Package Center Front Desk Clerk plays a key role in managing the flow of incoming and outgoing packages while serving as the primary point of contact for individuals picking up or inquiring about deliveries. This position ensures all packages are accurately logged, processed, tracked, and distributed in a timely manner. The role includes coordinating with external carriers and vendors, maintaining accurate records and inventory of package center supplies, supporting general office and package center operations, and completing ad hoc duties as assigned by the direct supervisor.

The Package Center Front Desk Clerk is expected to deliver a high level of customer service, consistently going above and beyond to assist employees, visitors, and delivery partners in locating, retrieving, and resolving package related issues. This includes providing clear communication, demonstrating patience and professionalism, and proactively resolving concerns to ensure a positive customer experience. The ideal candidate is detail oriented, well organized, customer focused, and able to multitask effectively in a fast paced environment.

Essential duties include, but not limited to:

• Accurately inspect, receive, and document incoming shipments from the warehouse, ensuring items match purchase orders, delivery schedules, and system records.
• Assign received packages to appropriate shelf or smart-locker locations, ensuring accurate tracking and availability.
• Distribute and deliver packages and mail to students, staff, visitors, or departments, providing professional and courteous customer service.
• Verify recipient identity prior to release of packages to ensure secure and accurate handoff of all items.
• Load, manage, and monitor smart lockers; track availability, reassign lockers as needed, and remove overdue packages for relocation to shelving in accordance with policy.
• Pack, label, and prepare outgoing shipments, coordinating with courier services to ensure timely and accurate delivery.
• Maintain accurate inventory records for packages, mail, office supplies, IT equipment, and other materials; perform regular audits and update systems as required.
• Track shipments, receipts, locker assignments, and inventory data using designated software systems, including responding to ServiceNow tickets within required timeframes.
• Research unidentified, misrouted, or unclaimed packages and complete return-to-sender or donation processes in accordance with company protocol.
• Report discrepancies, damaged items, or security concerns to the supervisor promptly and separate business-critical packages, notifying the supervisor immediately upon arrival.
• Liaise with vendors, couriers, and suppliers to resolve delivery issues and ensure timely receipt and distribution of materials.
• Support office and package center operations by maintaining mailroom equipment, performing housekeeping duties, and keeping all work areas clean, organized, and safe.
• Assist with office relocations, equipment moves, and special projects related to shipping, receiving, and logistics as assigned.
• Ensure compliance with all safety, security, and handling procedures for materials, packages, and mail.
• Complete basic maintenance or operational assignments as directed by the immediate supervisor.

Qualifications

• Proficiency with shipping logistics software, Microsoft Office Suite including, Access, Outlook, Word, PowerPoint & Excel.
• Experience in shipping, receiving, logistics, or inventory management, ideally in a corporate or office setting.
• Strong attention to detail with the ability to maintain accurate records.
• Strong organizational and analytical skills; problem solving ability.
• Basic knowledge of standard janitorial duties, cleaning techniques, products and equipment preferred.
• Ability to multitask in a fast-paced work environment.
• Ability to troubleshoot common maintenance issues and coordinate specialized services when necessary.
• Ability to work in a team-oriented environment, maintain a positive attitude at all times, and be able to assist the team/department to complete goals.
• Ability to react quickly and appropriately under pressure in emergency situations with a cool head and professionalism.
• A strong commitment to delivering exceptional customer service and enhancing customer experience.

Job Requirements:

• Regular attendance and/or physical presence at the job site.
• Must be 18 years of age.
• Must possess and maintain a valid CA Driver's License and clean MVR.
• High school diploma/GED required OR equivalent work experience in lieu of.
• Must be able to read, write, and speak English sufficiently to communicate clearly with employees, visitors, delivery partners, supervisors, and coworkers, and to accurately complete system-based documentation and follow written procedures.
• Must be able to operate hand tools appropriate to the application.
• Ability to move, lift, carry, pull, or push heavy objects or materials.
• Lift up to 25 pounds unassisted.
• Extensive use of hands, reaching over and bending.
• Ability to stand for long periods, bend, stoop, kneel, and perform repetitive tasks.
• Work in varying temperature environments (internal and external parts of the building).

Positions at certain sites, may be required to show proof of being fully vaccinated against COVID-19 upon commencing employment.