Managed Account Administrator

To maintain and expand business with a portfolio of FedEx Logistics managed accounts by ensuring that overall service performance consistently achieves customer expectations. Responsibilities Manage and expand relationships with customers. Develop and maintain strong business relationships with senior levels of management inside the customer’s organization. Serve as the customer’s primary communication link and Single Point of Contact (SPOC) for all intents and purposes. Coordinate the activities of, and provide direction to, other departments. Anticipate, identify, and resolve problems; design and implement corrective measures. Interpret requirements in customer SOPs; develop and maintain Desk Level Procedures (DLPs) for each customer. Develop and implement customer satisfaction measures; assess company performance. Prepare and present Customer Business Reviews (CBRs) with focus on company service performance. Recommend and oversee investigation into the root cause of service failures, along with the development of corrective actions. Produce ad‑hoc reports as needed and requested from all levels of management. Coordinate claims and protests on the customer’s behalf. Coordinate duty refunds on the customer’s behalf. Coordinate duty tenders on the customer’s behalf. Provide subject‑matter expertise and mentoring to the organization. Provide global account management as required. Ensure the retention and profitability of managed accounts. Oversee the implementation of new services as PMO. Back up to other account administrators as needed. Provide training for internal staff as needed. Maintain industry knowledge; deliver counsel and advice on important trade matters. Grow business (revenue) through service expansion. Perform other duties as assigned. Qualifications Bachelor’s degree or equivalent experience preferred. Two (2) years of brokerage or transportation industry experience, including one (1) year assisting in account management or one (1) year of customer service/engagement experience with direct customer contact. CCS and Broker License preferred. Required - MS Office, Outlook, office equipment. Excellent verbal and written communication skills. Strong organizational, interpersonal, and problem‑solving skills. Ability to work independently with minimum supervision. Detail‑oriented, collaborative, and results‑driven. Must be able to handle high volume and time‑sensitive work. Moderate travel required. Preferred Qualifications Applicants must be located within a 50‑mile radius of the DTW, MI office location and be able to work on‑site. Pay 4,518.58 - 7,229.73 USD Monthly Additional Details Location: DTW, MI area – on‑site. Work hours: Monday‑Friday, 8:00 AM‑4:30 PM EST. Equal Opportunity Employer Statement FedEx Logistics is an Equal Opportunity Employer including Vets/Disability. FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00). FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840. #J-18808-Ljbffr FedEx Logistics