Account Services Manager - Franchise Growth Chicago, IL, US

Account Services Manager - Franchise Growth Remote Chicago, IL, US Posted Date: 04/23/26 The Role The Strategic Account Management team helps Square’s most complex merchants get the most out of Square through strategic relationship building and timely solutions. Our team is hiring an Account Service Manager for a role supporting growth for Square’s Decentralized Franchise Sellers. With thousands of unique seller relationships within a subset of broader corporate franchises and thousands more not yet utilizing Square, these sellers represent some of the most unique and highest growth potential across all of Account Management. Working alongside a Senior Account Director owning the corporate relationship, you will be responsible for uncovering new seller accounts who are not currently utilizing Square within these relationships. This role will specifically target, source and develop new leads from within the broader corporate relationship and work those leads all the way through the sales pipeline. You will also work any inbound leads from ongoing marketing/sales efforts between the Square Account management and Seller Corporate team. You Will Source, work, and close new leads not currently utilizing Square within our Decentralized Franchise Seller relationships. Understand customer needs to help achieve their business goals through Square. Cross sell and upsell products and features by discovering customer leads. Effectively and strategically address customer concerns and issues. Collaborate closely with a Senior Account Manager to develop growth strategies to expand the overall footprint of our Decentralized Franchise Sellers. Work with Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square. You Have 5+ years experience in Sales, Business Development, Account Management or related field. Experience sourcing and closing sales opportunities and building client relationships. Experience successfully managing a pipeline to achieve revenue targets. Strong interest in business operations and strategy. Excellent organizational, analytical, written, and verbal communication skills. Passion and knowledge about how new technologies can help better serve small and medium size businesses. Comfort in ambiguity and providing feedback on new processes that will be need continued refinement. Entrepreneurial spirit who is always looking for opportunities to improve how we work with our sellers. A BA/BS or relevant experience. Technologies We Use and Teach Experience with Salesforce is a plus. Comfort leveraging AI tools to enhance productivity. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location’s zone designation, please refer to thisresource . If a location of interest is not listed, please speak with a recruiter for additional information. Zone A:

$54.90 — $82.40 USD

Zone D:

$47.26 — $70.91 USD

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. #J-18808-Ljbffr Block, Inc.