Cloud Support Analyst-Centennial, CO

Georgia IT, Inc.

Englewood, CO

Cloud Support Analyst

Location: Centennial, CO

Position Type: Contract

Rate: DOE $/hr. w2 only

No Visa sponsorship available for this Job (US Citizen, Green Card,GC-EAD)

Job Description:

Education and Experience:

2-4 years technical background or experience as a helpdesk analyst or technical account manager for business systems applications
Knowledge of cloud services (PaaS, Saas, IaaS, etc.), including Microsoft Azure and Amazon AWS
General understanding of REST APIs
Experience with tools such as Fiddler, Postman, Chrome Developer Tools, etc.
Proficient in additional languages due to the various international customer and supplier relationships

Knowledge, Skills and Abilities:

An ability to grasp customers needs and suggest timely solutions
Proven ability to work within established SLAs and escalation protocols
Flexible, business-oriented and comfortable with verbal and written communication, including the ability to listen
Experience with standard software development processes and methodologies (Agile and Continuous Integration/Delivery), including supporting tools such as Atlassian, Jira, etc.
Knowledge of and ability to perform analyses such as gap analysis, process mapping, root-cause analysis, risk analysis and requirements gathering

Job Responsibilities:

Responsible for managing the on-going support to customers to confirm that they continue to make effective use of the application and its features
Responsible for the triage, troubleshooting, documentation and resolution of support tickets
Monitor application performance and associated support needs to identify feature enhancements to more effectively meet customers needs
Responsible for the documentation provided to internal teams
Regular interaction with Arrow suppliers, customers and internal teams
Responsible for the troubleshooting interactions of suppliers and customers with the platform
Internal communication with key people involved in the project in all regions
Support to the internal technical teams
Escalation to the internal technical teams, when required

Georgia IT, Inc.

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Vacancy posted 4 days ago

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