Director OF Professional Services

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description

Enterprise Transformation Advisory

Serve as a trusted executive advisor to C-suite leaders on AI strategy, responsible AI, governance, organizational readiness, and change management. Lead high-impact executive discovery workshops to uncover strategic priorities, pain points, and high-value use cases across business functions. Translate complex business challenges into strategic AI solution blueprints aligned to the Uniphore Business AI Cloud, including orchestration models, agentic workflows, data governance, and security. Develop compelling AI value propositions, success metrics, ROI frameworks, and business cases that resonate with enterprise stakeholders.

Pre-Sales & Strategic Pursuits

Partner deeply with Sales, Solution Engineering, Product, and Marketing to shape transformative AI narratives tailored to enterprise scale. Represent Uniphore in executive-level engagements, including pursuits, RFP responses, and strategic presentations. Align BAIC capabilities with customer AI maturity, strategic priorities, and competitive differentiators to influence deal strategy and solution design.

Post-Sales Enablement & Value Realization

Act as the strategic AI advisor through onboarding, implementation, and scaling phases to ensure outcomes are aligned to executive intent. Guide customers through use-case prioritization, sequencing, and road-mapping for scalable agentic AI adoption. Collaborate with Delivery, Customer Success, and Engineering to ensure advisory insights inform execution, risk mitigation, and adoption strategies. Lead executive value reviews, measure realized outcomes, and inform expansions or roadmap evolution.

Internal Advisory Leadership & Capability Growth

Contribute to the development of reusable playbooks, frameworks, and methodologies that formalize AI advisory best practices across Uniphore. Mentor and elevate advisory team members to ensure consistent execution excellence and thought leadership. Provide strategic feedback into product and platform roadmaps based on enterprise insights, helping shape future BAIC innovation.

Hiring Pay Range: $192,500 - $264,700 - for Primary Location of USA - CA - Palo Alto

Benefits: In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference: USA - CA - Palo Alto

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit At Uniphore, we are building the defining Enterprise AI and automation platform to propel the planet’s most engaging customer and employee experiences. We need your help.