Director of Operations

Director of Operations

1800TShirts

1 Positions

ID: 96035

Posted On 09/28/2026

Job Overview

Objectives

● Collaborate with the CEO to set and drive organizational vision, operations strategy,

profitability and hiring.

● Translate strategy into actionable steps for growth, goal setting, performance

management, and annual planning.

● Oversee operations and employee productivity, building a culture ensuring team

members thrive and achieve goals.

● Ensure effective recruiting, onboarding, training, performance management and

retention of team members.

Role & Responsibilities

● Partner with the CEO (Visionary) on short and long-term planning.

● Executes the business plan, achieving or exceeding planned P&L objectives.

● Own the scorecard and leverage it to proactively identify issues.

● Leads, manages, and holds the leadership team accountable for achieving agreed-upon

commitments.

● Analyze internal operations and identify areas for process development or improvement.

● Implement strategies that align with the short- and long-term objectives developed by the

CEO.

● Oversee operations, HR, and accounting, and partner with the CEO in sales and

marketing management.

● Manage revenue and expenses aggressively to ensure the company achieves both

growth and profitability targets.

● Monitor performance with tracking software and take corrective measures when

necessary.

● Prepare detailed KPI updates, reports and forecasts for the CEO.

● Build and maintain trusting relationships with key customers, clients, partners, lenders

and investors.

● Motivates and leads a high-performance management team.

● Attracts, recruits, and retains required members of the executive team not currently in

place

● Be willing to take on new tasks with an attitude that no task is too small, impossible or

cannot be improved.

● Work autonomously while ensuring CEO expectations are readily met and exceeded.

● Fosters a success-oriented, accountable environment within the company.

● Integrates all major operating functions of the business using the Entrepreneurial

Operating System (EOS). Ensures everyone is rowing together in the same direction.

Models the way, always working toward the greater good of the business.

● Resolves issues quickly and effectively - seeing real problems, being comfortable with

conflict, calling out the problems, and solving the problems in a practical and healthy

manner. Ensures the leadership team is healthy, functional, and cohesive.

● Ensures that everyone is truly following, and adhering to, the company’s core processes

and operating system with consistency. Demonstrates effective project management and

continuous improvement skills. Uses both skills to evolve our core processes.

● Dependably demonstrates a relentless obsession with values alignment, focus,

simplicity, and clarity.

● Effectively collaborates with the CEO (Visionary) to remain aligned at all times. Maintains

a high level of mutual respect with the CEO. Realizes the unique contributions and ideas

that the CEO has and possesses an ability to filter and translate those ideas into

functional plans for the company.

Required Skills and Qualifications

● Five or more years of experience in executive leadership roles.

● Bachelor’s degree in business, accounting, finance, or a related field required.

● In-depth understanding of budgeting, balance sheets, income statements, cash flow, and

capital planning.

● Excellent leadership skills, with steadfast resolve.

● Understanding of advanced business planning and financial forecasting and reporting.

● Solid grasp of data analysis and performance metrics.

● Ability to diagnose problems quickly and foresee potential issues.

Preferred Skills and Qualifications

● MBA strongly preferred.

● Sales, Manufacturing, Ecom, and Distribution experience recommended.

Key Process Indicators

● Top line revenue and bottom line profit margin

● Responsible for all team members underneath them hitting their respective metrics

goals.

Primary Contact

12485

Tom Rauen

,

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Phone

Phone

Phone

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Fax

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Email

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False

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Job Details

Categories

Management/Executive

Location

Dubuque, IA

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

PTO (Paid Time Off)

Paid Holidays

Qualifications

Education

Bachelors

Experience

5-10 Years

Company ID

1009

Job REQ #

# Positions

1

Start Date

20260928

End Date

20261004

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1800TShirts

About the Company

Our Company

• Mission:┬ 1-800-Tshirts is family-owned and dedicated to providing high-quality apparel and products with exceptional customer service to our community and beyond. We work hard to ensure that you, our customers, have a seamless shopping and customized experience, so you can focus on what really matters. At 1-800-Tshirts, you can trust that you'll find the products you are searching for to customize for your business, sports team or a family event, with personalized attention from our friendly staff.

• Vision:┬ Our vision at 1-800-Tshirts is to become the go-to destination for our community's customized product needs; offering a wide range of high-quality products for every occasion. We aim to create a welcoming and inclusive environment where our customers feel valued and appreciated, and where personalized customer service is at the forefront of everything we do. Our commitment to building strong relationships with our customers and community through active involvement and giving back is a core value that we will continue to uphold. We strive to constantly evolve and improve, staying ahead of trends and technologies to provide an exceptional experience that exceeds our customers' expectations.

• DEI Statement : We create for Everyone. At 1-800-Tshirts we make diversity, equity and inclusion part of everything we do - from how we create our products to how we build our workforce.

Services Offered:

Our fully automated facility is capable of printing thousands of TShirts per day, however you may notice there are no minimums! In addition, we also specialize in the following:

• Custom Screen Printing

• Custom Direct to Garment Inkjet Printing

• Custom Embroidery

• Promotional Products

• In House Digitizing

• Full Time Artist on Staff

• Complete Customer Satisfaction