Traffic Administrative Assistant

Traffic Administrative Assistant

As a Traffic Administrative Assistant, you will be responsible for coordinating over the road pick-ups and deliveries with vendors, shippers, customers, drivers, and American Furniture Warehouse facilities. You will also be responsible for communication with drivers about any dispatching issues, breakdowns, assignments, and changes. The ideal Traffic Administrative Assistant develops strategies to improve over the road procedures, better communication between drivers, departments, and vendors as well and display analytical and forward thinking to solve problems.

Typical duties include but are not limited to:

• Answer calls from delivery drivers and relay any emergencies they have to the appropriate channels.
• Booking and coordination of freight in a cost-effective manner for the company.
• Communicate with drivers, customers, vendors, shippers, and receivers regarding changes in pick-up/delivery, potential service failures, appointments, and the pick-up/delivery of loads
• Monitor road conditions, construction zones, and accidents to revise routes as needed
• Maintain Federal Motor Carrier Safety Administration (FMCSA) driver log compliance
• Track/trace shipments when requested and update vendors and locations on the status of their deliveries including any delays that occur
• Daily monitoring of all assigned over the road routes
• Hours of service and progress tracking
• Build loads for transfers, any incoming loads,
• Keep track of out of services tractors and trailers
• Abide by all company policies and procedures.
• All other duties assigned by the Traffic Manager as directed.

Pay Rate: Starting at $20/hour and up - dependent on experience

At AFW we offer great perks: weekly pay, benefits package (medical, dental, vision), 401k matching, and more!

This position has no supervisory responsibilities. This position is supervised directly by the Traffic Manager and/or Traffic Manager Assistant.

Previous experience as a Traffic Administrative Assistant or similar role

Hands on experience with McLeod, Fleet Locate and Omnitracs preferred

Knowledge of Federal Motor Carrier Safety Administration (FMCSA) and Department of Transportation (DOT) laws

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Ability to maintain a congenial calm communication style and the ability to diffuse and clarify the needs of drivers to achieve clear solutions.

Ability to analyze, model and interpret data

Have strong independent follow up skills

Excellent organizational skill and the ability to demonstrate attention to detail, and accuracy.

Ability to prioritize tasks and to delegate them when appropriate.

Sense of ownership and pride in your performance and its impact on AFW's success

Strategic planning, critical thinking, and problem-solving skills

Ability to lead team meetings and motivate others

Excellent time management skills with a proven ability to meet deadlines.

Ability to function well in a high-paced and at times stressful environment.

Analytical - Ability to analyze, collect and research data and read reports, fierce attention to detail.

Mathematical Skills -Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and

Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Teamwork Contributes to building positive team spirit; supports everyone's efforts to succeed and offers to help others.

Interpersonal Skills Focuses on solving conflict, not blaming; maintains confidentiality; remains open to others & ideas and tries new things.

Organizational Support Follows policies and procedures; supports AFW's goals and values.

Judgment Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Problem Solving Identifies and resolves problems in a timely manner; works well in group problem solving situations; has a cooperative spirit; ability and authority to plan work, meet deadlines and coordinate time sensitive activities across personnel in multiple departments.

Planning/Organizing Prioritizes and plans work activities; uses time efficiently.

Safety and Security Observes and leads safety and security procedures and initiatives.

Attendance/Punctuality Is consistently at work and on time.

Ability to navigate multiple computer systems, type 35+ wpm, advanced familiarity with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, etc.), and advanced internet research skills. Ability to regularly use computers for ordering, communication, documentation, scheduling, maintenance of organizational content on shared drives. Ability to apply technology up to and including Electronic Logging Devices, iPads, dispatch software, and windows. Experience with McLeod Fleet Locate and Omnitracs preferred.

Certifications and licenses related to business and safety are preferred. Valid CDL License preferred.

Two-year college or university program degree preferred; High School diploma required; equivalent combination of education and experience accepted in lieu of degree.

Requires the ability to maneuver in confined and at times congested areas.

Requires the ability to sit, stand, walk, stoop, & bend for 8 hours a day.

Requires constant use of arms, hands, fingers, eyes, legs, and back.