Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency is dedicated to helping individuals, families, and business owners protect what matters most while providing an exceptional customer experience. With more than 30 years of combined insurance experience, we proudly serve customers across Nevada, Arizona, Utah, and California, specializing in personalized insurance and financial service solutions.

We believe in educating our customers, building lasting relationships, and delivering service that exceeds expectations. Our team values collaboration, continuous learning, and professional growth in a supportive, fast-paced environment. If you're passionate about helping others, enjoy working with people, and want to build a rewarding career with a team that truly values its employees and customers, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jacob Althage - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.