Electronic Security Systems Service Technician

ESS Technician

VIRSIG, LLC is a global technology company focused on secure networks, video surveillance, detection, and access control solutions. We protect people, places and data by identifying then addressing cybersecurity, infrastructure, perimeter, and site vulnerabilities. At VIRSIG, our strength is in how we efficiently deliver leading-edge products and services to our customers, and we're proud to set the standard for success in our industry. We have an opportunity for an experienced ESS Technician to fill a position for a key client. This position requires TS/SCI Clearance or the ability to obtain TS/SCI Clearance. This is an extremely technical position with extensive network, IT, cybersecurity and security systems expertise required to provide field service and maintenance to our clients.

Why Join Us?

• Competitive compensation packages
• Medical, dental, vision coverage
• Health Reimbursement Arrangement (HRA)
• Life insurance
• 401(k) with company match
• Professional development assistance
• PTO program
• Paid federal holidays
• Growing firm with fantastic team and culture

Job Details

Under minimal supervision, the ESS Service Technician is responsible for servicing, troubleshooting, and repairing I.P. networked camera systems, access control, computer server systems, video management software systems, intrusion alarm systems, and other related technologies. The Technician must be able to work in a strong team environment and be able to act autonomously when required. The primary duty of the ESS Technician is to provide exceptional customer service and offer clear explanations and support to clients regarding actions taken to troubleshoot and resolve issues with their security systems.

Responsibilities

• Provide onsite technical support to install, configure, maintain, and operate an HPSD-12 FIPS 140-2 compliant ESS
• System programming, updating of firmware and software, troubleshooting, service, maintenance, and repair of all ESS
• Follow blueprints of electrical layouts and building plans; feed cables through access holes, plenum spaces, and walls to reach outlets and hardware; then position and terminate cables, wires, and strapping
• Examine systems to locate problems, such as loose connections or broken insulation
• Replace electronic components and hardware (i.e., cameras, card readers, door strikes, etc.)
• Test backup batteries, keypad programming, and all security features to ensure proper functionality
• Diagnose malfunctions, mount, and fasten control panels, door and window contacts, sensors, and attach electrical and ethernet cabling to connect components
• Inspect installation sites and study work orders, building plans, and installation manuals to determine material requirements and troubleshooting procedures
• Test and repair circuits and sensors and install electrical conduit or tubing
• Drill holes for wiring in wall studs, joists, ceilings, or floors; splice electric cable; repair or replace electrical wiring, circuits, fixtures, or equipment
• Understand and execute basic software programming and adjustments to correct system deficiencies
• Carry and move equipment and tools to and from vehicle, climb ladders in a safe manner

Qualifications

• U.S. citizenship and an active U.S. government security clearance or the ability to obtain U.S. government security clearance up to the level of Top Secret
• Must have a minimum of 3 full years of experience in the low voltage / CCTV / security industry
• HS Diploma or higher required
• Experience and CORE certifications in Lenel OnGuard and Milestone systems strongly preferred
• Additional beneficial certifications: Bosch, Genetec, Honeywell, Hirsch, AMAG, CCNA Security, CCNA Routing & Switching, MCP, Microsoft, Cisco, CompTIA A+, CompTIA Network+, CSEIP
• In-depth background in security technology and integration
• Experience supporting commercial, DOD, and/or federal government IT infrastructure; IT infrastructure for Electronic Security Systems (ACS / IDS / VSS / Biometrics) is strongly preferred

Work Environment

This position is located onsite at customer facilities in Newport, RI; site conditions will vary.

VIRSIG's "Why"

At VIRSIG, we believe that service to others can change the world. We believe that those who serve with strong morals and character can inspire others to do the same and overcome obstacles and challenges that many may see as insurmountable. We believe that it is our duty to defend, protect, and serve those that uphold our nation's values. If you're driven and looking for a place to grow, come join us.

VIRSIG's Core Values

• People Matter
• Do the Right Thing
• Endless Pursuit of Excellence
• Long-term vs Short-term Focus
• Be Heroic!
• Never Give Up

VIRSIG offers eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, professional development assistance, as well as participation in a 401(k) plan with company match. Salary will be commensurate with experience.

VIRSIG is proud to be an equal employment workplace. Individuals seeking employment at VIRSIG are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.