Operations Supervisor - $28 /hr - Spanish Speaking Preferred - PM Availability

Operations Supervisor

The Operations Supervisor at Sonesta ES Suites Anaheim plays a pivotal role in driving the hotel's mission and overall success. Serving as the primary support for the Operations Manager, this hands-on leader helps direct the daily operations of the Front Office, Housekeeping, and Food & Beverage departments. Key responsibilities include training and supervising staff, managing operations technology systems, and championing in-house guest initiatives. As a versatile and engaged leader, the Operations Supervisor actively assists in running shifts across all departments and serves as the primary Manager on Duty, representing the hotel and assisting guests in the absence of the General Manager and Operations Manager. Daily tasks may include, but are not limited to:

• Departmental Collaboration: Working seamlessly across all departments to foster communication and ensure a smooth, efficient flow of daily business.
• Housekeeping Management: Preparing daily assignment boards for the housekeeping team and conducting thorough room inspections to maintain high quality standards.
• Guest Services: Assisting the Front Desk with check-ins, check-outs, and acting as an escalated point of contact to promptly resolve guest concerns.
• Team Support: Addressing and resolving employee inquiries, and providing hands-on assistance to the Food & Beverage team during peak volume periods.

Qualifications and requirements:

• High School diploma or equivalent required.
• Two years of previous hotel experience required.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Will be required to obtain a ServSafe certification.
• May be required to obtain a TIPS certification.
• Experience with Microsoft Office and Opera systems required.
• Valid driver's license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Frequently handling objects and equipment.
• Will be required to work mornings, evening, weekends, and holidays.

Pay Range $27- $28 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.