Associate Claim Examiner

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem‑solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Position Overview As an Associate Claims Examiner, you’ll begin your career learning how to investigate, evaluate, and help resolve claims. This position will be responsible for the resolution of low‑complexity claims and exposures. Key Responsibilities Investigating, evaluating, negotiating, and resolving assigned claims. Reviewing claim information to determine coverage and recommend next steps. Assisting with evaluating potential exposures on claims and alerting management or internal partners when needed. Adhering to Fair Claims Practices Regulations and claims‑handling guidelines. Preparing and distributing claim reports. Participating fully in training, development programs, and learning opportunities across Claims. Building strong relationships with internal stakeholders, including Underwriting. Contributing to strong customer relationships by delivering top‑notch service. Supporting special projects as assigned, learning cross‑functional collaboration within Claims. Mentoring with senior examiners and managers to observe negotiation strategies and claim‑resolution practices. Collaborating with departments across Markel, including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT. Traveling to other claim offices and conferences as needed. Education High school diploma required. Bachelor’s degree preferred. Certification Must have or be eligible to receive a claims adjuster license. Qualifications Understanding of the insurance industry and claims a plus. Excellent customer service skills. Excellent written and oral communication skills. Excellent analytical and problem‑solving skills. Excellent organization and time‑management skills. Ability to deliver outstanding customer service to both internal and external customers. Ability to work collaboratively and in a team environment. Ability to work autonomously with minimal direction or oversight. Ability to take initiative and think strategically and creatively. Strong desire for continuous improvement. Intermediate skills in Microsoft Office products (Excel, Outlook, PowerPoint, Word). Benefits Competitive benefit programs that help meet our diverse and changing environment and support our employees’ needs at all stages of life. All full‑time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. 401(k) with employer match contributions, Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, and parental leave. Hybrid working schedule of 3 days in‑office and 2 days remote. Pay Information The hourly rate offered for the successful candidate will be based on compensable factors such as job‑relevant education, job‑relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average hourly range for the Associate Claims Examiner is $27.84/hr–$38.27/hr with 10% incentive. US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Equal Opportunity Employment Markel is an equal‑opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectionate or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non‑work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. #J-18808-Ljbffr Markel