Sales Operations Manager

GC America is a global leader in dental care and oral health. With more than 100 years of history, presence in over 100 countries, and a team of over 3,500 people worldwide, we are proud to support dental professionals with innovative, high-quality products that truly make a difference for patients. Our teams across Europe, North America, and Asia work together to develop and manufacture precision components for the dental industry, always focused on quality, innovation, and improving lives. At GC, we believe in working with care and purpose. Our company philosophy, SEMUI, is all about thinking from the standpoint of others, whether that’s our customers, our teams, or the people who use our products every day. It’s this mindset that helps us drive innovation, respect each other, and create real value for the future of oral health. If you’re looking to join a successful, global company with real career opportunities, we’d love to meet you. About the Role The Senior Manager – Commercial Operations, Sales Forecasting & CRM serves as a key operating partner to the Vice President – Sales and supports business growth by owning commercial operations; sales data, forecasting and CRM development and diligence; as well as sales forecasting and validation. The Senior Manager will leverage data, systems and key operating processes to inform executive decision-making and drive sales enablement. This critical people management role will run our commercial sales enablement engine, lead the team and help drive the business, not simply respond to requests for information. The Senior Manager will develop and then pressure-test sales forecasts, assumptions and growth plans. She/He will turn data into a growth engine and professionalize how Commercial Operations interfaces with our Executive Leadership Team and global corporate functions. There will be a heavy dependency on the delivery of the following to turn insights into actions that drive growth and improve organizational confidence in numbers and forecasts: Forecast construction and validation CRM rigor and interpretation Executive-level storytelling Improve customer, data and market insight to be a growth engine ESSENTIAL DUTIES and RESPONSIBILITIES Executive Operating Partner to the Vice President – Sales Own weekly/monthly business operating cadence Build, validate, and communicate commercial forecasts Prepare President/Board/corporate materials Anticipate questions before they’re asked. Walk into executive meetings “capable of speaking for the business, not simply “checking on numbers” Forecasting, Analytics & Business Insight Demonstrate ownership of and a consistently increasing understanding of our company’s unique: Commercial side of Sales & Operations (S&OP) process and revenue forecasting Dealer ‘Out the Door’ (OTD) sales analytics Trend analysis and risk modeling Serve as project leader for Tableau implementation to leverage visual analytics to transform the way we use data to solve problems, empower people and support business growth. Build predictive views of commercial outcomes, not just historical sales reports Identify: Growth opportunities Productivity gaps Partner with Vice President - Sales on scenario modeling (Sales Force Expansion, sales headcount, territory design, compensation changes, inside sales, etc.) Establish true Customer Relationship Management (CRM) operating rigor to ensure: Forecast accuracy Pipeline hygiene Activity standards Adoption and accountability Turn Salesforce into a management system, not a database Align dashboards to your management cadence (War Rooms, Monthly Ops Meetings, Quarterly Business Reviews or QBRs, Corporate progress reports) Growth Enablement & Strategic Initiatives Act as program owner for revenue enablement initiatives: Sales Force Expansion productivity measurement Inside sales scaling Strategic account analytics Territory & coverage optimization Own cross-functional execution (Marketing, Finance, Supply Chain, HR, and global functions) Player-Coach Leadership of Commercial Operations Team Direct oversight of current team Clarify roles, workflows, and internal service model Create a systems-based approach building structure in department Elevate functional and team member capabilities (not just outputs) Lead the integration of artificial intelligence (AI) and advanced analytics into sales operations, forecasting, and CRM processes. Leverage AI tools to enhance forecast accuracy, identify demand patterns, and proactively surface risks and opportunities Partner with Sales, Marketing, and IT to implement AI-enabled solutions that improve pipeline visibility, customer segmentation, and sales force effectiveness. Drive automation of reporting, insights generation, and routine analytics to increase speed and reduce manual efforts. Establish data governance standards to ensure high-quality inputs for AI models and forecasting outputs. Continuously evaluate emerging AI technologies and recommend scalable solutions aligned with GC America’s commercial strategy. Perform other duties as may be assigned. MINIMUM QUALIFICATIONS Bachelor’s degree in business administration, Marketing, Data Analytics or other business-oriented functional disciplines. Minimum of 5 years of experience in Commercial Operations, Analytics, Sales Forecasting and/or CRM development and sales enablement. Proven track record of driving business growth through development of sales support systems, processes and teams. Demonstrated success in developing, interpreting and communicating sales and forecasting insights to support executive leadership. Commercial Operations, Sales Forecasting, S&OP, Sales and/or Marketing data analytics Exceptional ability to interpret data and tell the business story Experience supporting a senior commercial leader Systems thinker (not a report builder) Comfortable pushing back, challenging assumptions and making data-driven recommendations for business growth and investment Calm under pressure, she/he must demonstrate high decision reliability Advanced Salesforce, Tableau and Data leadership Forecasting and revenue modeling Dealer/distributor analytics experience preferred Executive presence and confidence in executive-level business settings Can represent Sales cross-functionally Can scale people and processes to enable commercial growth Proficiency with Microsoft Office suite of programs including Word, Excel, PowerPoint WORKING ENVIRONMENT Professional office setting with in-office work required Monday through Thursday each week with Friday serving as a remote-work day for focused work, evaluation of data and delivery on project tasks to meet established deadlines or fulfill functional work cadence. BENEFITS 401(k) through Fidelity and company matching 10% Dental insurance with Delta Dental PPO Employee Assistance Program Health Savings Account Company Paid Life Insurance two times the annual salary Paid time off, including an extra paid week off the week between Christmas and New Year Vision insurance EyeMed The total compensation range for this position is $150,000- $175,000. GC America values our Total Rewards, and offers a competitive and comprehensive Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, and Paid Time Off. GC America reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role. #J-18808-Ljbffr