Field Sales Sr Officer - C12 - Telecommuter

The AVP, Field Sales Senior Officer is responsible for developing and managing strategic relationships, enhancing credit awareness, executing credit initiatives, gathering and communicating market intelligence, and collaborating with Tractor Supply's Regional Vice Presidents, District Managers, Direct Sales Territory Managers and Citi’s SVP of Partner Engagement to drive strategies that increase credit applications and credit penetration within the assigned regions.

• Serve as the primary Citi contact and relationship manager for Tractor Supply’s Regional Vice Presidents, District Managers and Direct Sales Leadership teams in addition to Store and Direct Sales employees
• Develop the strategy and execution plan for driving store new account acquisitions and compliance within the regions in conjunction with Tractor Supply's Regional Vice Presidents, District Managers, Direct Sales Territory Managers and Citi’s SVP of Partner Engagement
• Leverage data to assess the performance of stores in the assigned regions to determine where to focus training and engagement efforts
• Train Store and Direct Sales employees in-person and virtually on the value of credit, how to present credit in a compliant manner, and how to address questions to optimize engagement, improve credit performance and deepen partner relationships
• Collaborate with Regional Vice Presidents, District Managers and Direct Sales leadership on strategies to improve Regional/District/Direct Sales territory application performance
• Support the success of credit events and new store grand openings through training and optimization strategies
• Identify opportunities for process improvements based on feedback from Stores, Direct Sales employees and cardmembers
• Ensure Stores & Direct Sales compliance with credit card collateral, applications, Terms & Conditions (Ts & Cs) and procedures
• Professionally manage and respond to Store/Direct Sales/cardmember escalations to ensure that issues get addressed in a timely manner
• Support team success through best practice sharing, tool creation/management, reporting, and information sharing
• Understand unique characteristics of Partner and industry, as well as competitive environment
• Ability to work in a remote office environment
• Route planning optimization and travel with frequent overnight stays to stores with Tractor Supply District Managers & Direct Sales employees within multiple assigned regions is required (role is ~ 75% travel)
• Overnight travel and weekend support will be required
• Represent Citi at partner meetings and trade events to strengthen partnerships and maintain a visible market presence.

• Ownership of program management, planning and execution of the Credit Booth for the Tractor Supply Annual Sales Meeting

Qualifications:

• Bachelor’s degree in business or marketing and/or 5-8 years credit or sales-related territory management industry experience required.
• Residence in or willingness to relocate to the North Carolina area, as required for regional territory coverage.
• Demonstrated sales experience with a record of meeting or exceeding targets in a field-based environment.
• Must have high energy and be self-motivated
• Able to work independently with minimal supervision
• Strong organizational skills with ability to effectively multi-task and respond to a variety of situations
• Strong written and verbal communication skills, with the ability to engage confidently with partners and stakeholders at all levels
• Excellent large group presentation skills
• Demonstrated aptitude for creative problem solving
• Strong financial analysis/analytical skills with the ability to interpret performance data and translate findings into actionable strategies
• Relationship building skills and flexible style
• Valid driver’s license

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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