Logistics Coordinator - 1st Shift (5:00 AM-1:30 PM)

Logistics Coordinator - 1st Shift (5:00 AM-1:30 PM)

Indianapolis, Indiana, United States

Today's logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role

The Logistics Coordinator works in Spot's 24/7 Customer Contact Center. This role is responsible for the tracking and confirmation of all customer shipments, as well as providing on-the-spot problem resolution for any customer's need.

Schedule 5 AM-1:30 PM

Responsibilities

• Route shipments in the most cost-effective manner.
• Tracking/tracing shipments while resolving any shipping errors.
• Provide excellent customer service to both business customers and carriers.
• Ability to perform a high volume of outbound calls.
• Monitor the movement of our freight through our proprietary logistics technology to ensure customer satisfaction.
• Communicate any transit issues to respective parties and provide solutions.

Qualifications

• College degree or currently pursuing a degree is preferred.
• Previous customer service or call center experience is required.
• Excellent problem-solving skills required.
• Highly collaborative and values constant improvement.

Skills

• Ability to handle a high volume of calls in a fast-paced environment.
• Ability to communicate in a clear and concise manner.
• Ability to maintain professional conduct in a fast-paced environment and handle difficult or irate customers professionally and calmly.
• Ability to problem solve.
• Ability to attend a 3-week training class that takes place Monday-Friday from 8 am-5 pm.

Additional Information

• $19.10/hr.
• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible
• Onsite 5 days a week - Indianapolis, Indiana