Manager - OptimEyes

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

GENERAL SUMMARY:

As Manager of OptimEyes, you'll lead a dynamic team dedicated to delivering exceptional eye care experiences. You'll drive store excellence by fostering a culture of continuous improvement, developing talented team members, and ensuring every customer interaction exceeds expectations. This is your opportunity to make a meaningful impact on both your team's success and your community's vision health.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Operational Excellence & Strategic Growth

• Drive measurable improvements across all store operations—from inventory and merchandising to customer service and marketing—while optimizing payroll and insurance management
• Maintain meticulous records and prepare insightful reports that demonstrate store performance and inform strategic decisions
• Demonstrate initiative and adaptability in implementing new policies and procedures, while proactively addressing operational challenges

 

Team Leadership & Development

• Build and nurture high-performing teams by recruiting talented employees and ensuring optimal staffing levels
• Empower your team through cross-training initiatives that develop versatile skills and create advancement opportunities
• Conduct regular staff meetings that align team efforts with corporate goals and foster a collaborative, committed culture
• Provide meaningful feedback, recognition, and coaching that inspires growth; conduct performance evaluations that support employee development
• Assess individual strengths and development needs, creating personalized training plans and maintaining comprehensive performance documentation

 

Customer-Centric Leadership

• Anticipate and exceed customer expectations by personally modeling exceptional service and ensuring your team does the same
• Resolve customer concerns and complaints professionally within established guidelines, turning challenges into loyalty opportunities
• Take ownership of the customer experience across all areas of your business unit, demonstrating flexibility and responsiveness to evolving needs

 

Professional Excellence

• Lead by example through professional appearance, actions, and organizational skills
• Efficiently organize, prioritize, and delegate daily activities to maximize team productivity and goal achievement
• Support neighboring offices by flexibly sharing resources and staff when needed, strengthening the broader organization

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• Requires high school diploma or GED. Associates Degree is preferred.
• Requires an understanding of budgets, revenue and expenses.
• Requires previous optical experience.
• Demonstration of managerial, leadership, communication and interpersonal skills.
• Completion of all required training courses.
• ABO Certification preferred.
• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy
• Must practice the customer skills as provided through on-going training and in-services.

 

Additional Information

PHYSICAL DEMANDS/WORKING CONDITIONS:

Works in a retail office environment. Weekly schedule may span across seven days, and may include nights and weekends