Front Desk Agent

Guest Services Ambassador

Hourly Rate: $28.14 Hourly Wage: $28.14 Job Status: Casual (0-19 / hours per week) Are you looking for a place where meaningful moments are made together? At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Ambassador at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves. Where great benefits lead to a life fulfilled. Competitive Pay Travel discounts Credit Union Membership Professional Counseling & Family Support Growth and Development Opportunities Site Specific Perks Forbes Five-Star Rated & AAA Five-Diamond Luxury Resort Conde Nast Best Hotel in Oahu 2022 On-site subsidized employee parking Employee breakroom amenities Complimentary uniform dry cleaning Celebratory Luncheons Discounted theme park tickets and rental cars Community service opportunities As a Guest Services Ambassador, a typical day will include: Greets and engages resort guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Responds to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by arranging or identifying appropriate providers. Informs guests of property amenities, services, hours of operation, and local areas of interest and activities. Gathers, summarizes, and provides local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individuals or departments (e.g., Bellstand, Housekeeping, Food & Beverage Server) as necessary to resolve guest calls, requests, or problems. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures. To Become a Guest Services Ambassador at AAH: Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. The position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members