Front Desk Agent

Guest Services Ambassador

Hourly Rate: $28.14

Hourly Wage: $28.14

Job Status: Casual (0-19 hours per week) Are you looking for a place where meaningful moments are made together?

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Ambassador at AAH, you will assist in providing our owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.

Where great benefits lead to a life fulfilled.

Competitive Pay

Travel discounts

Credit Union Membership

Professional Counseling & Family Support

Growth and Development Opportunities

*Benefit Eligibility will vary by position

Site Specific Perks

Forbes Five-Star Rated & AAA Five-Diamond Luxury Resort

Conde Nast Best Hotel in Oahu 2022

On-site subsidized employee parking

Employee breakroom amenities

Complimentary uniform dry cleaning

Celebratory Luncheons

Discounted theme park tickets and rental cars

Community service opportunities

As a Guest Services Ambassador, a typical day will include:

Greets and engages resort guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.).

Responds to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by arranging or identifying appropriate providers.

Informs guests of property amenities, services, hours of operation, and local areas of interest and activities.

Gathers, summarizes, and provides local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.

Contact appropriate individuals or departments (e.g., Bell stand, Housekeeping, Food & Beverage Server) as necessary to resolve guest calls, requests, or problems.

Guest Experience and Company Standards

Welcome and greet guests and anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always follow company policies and safety procedures.

To become a Guest Services Ambassador at AAH:

Available to work various shifts, holidays, and both weekend days.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Lift/Carry/Push/Pull items that weigh up to 10 lbs without assistance.

The position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.