Reservationist - 2nd Shift

Job Description At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are looking for our next great team member to join us as our team Reservation Agent. Flexible scheduling to allow you to focus on what is important to you
~ Hotel Room discounts at Marriott brand properties worldwide

Manage and respond to reservation inquiries via phone, email, and booking platforms. Manage Group Reservations and their processes, to ensure adherence to the Sales Contract terms, ensure the highest level of meeting planner and guest satisfaction whilst maximizing room inventory and ADR. Responsible for regular monitoring of room categories in the PMS system, to ensure revenue maximization and potential yield management opportunities. Effectively control high occupancy and oversold dates to ensure minimal guest “walks” and to maintain hotel profitability. Complete data entry required for monthly performance results. Maintain awareness of budgetary goals, occupancy and revenue forecasts and react in an immediate manner to changes in market conditions and/or any condition that would otherwise alter the current selling strategies, relative to transient business. Must be a good communicator and ability to create good working relations between reservations sales staff and all hotel departments. Requires self-initiative, analytical skills, proficiency in technical areas and customer relations. You have prior experience as a Reservation Agent in a hotel or in a high-volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. You have excellent computer skills and have team spirit.
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.