Operations Manager

Overview Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer‑focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent, engaging your team during shifts to maintain the highest levels of safety, quality, attendance, and performance. Managers provide tools for success while driving productivity and efficiency through data‑driven decisions and analytical problem‑solving. You will also play a key role in maintaining customer expectations to ensure orders are delivered on time and to the right location. Our operations workflow has three major components: First mile, Middle mile, and Last mile. Key Responsibilities Support, mentor, and motivate your salaried and hourly workforce. Lead large‑scope projects with site and regional impact. Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance. Manage safety, quality, productivity, and customer delivery promises. Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectives. Lift up to 49 pounds and frequently push, pull, squat, bend, and reach. Stand/walk for up to 12 hours during shifts. Work in an environment where the noise level varies and can be loud. Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments). Continuously climb and descend stairs (applies to sites with stairs). Basic Qualifications 3+ years of employee and performance management experience. Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. Preferred Qualifications 1+ years of performance metrics, process improvement, or lean techniques experience. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Amazon’s inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application or hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our benefits include health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional Supplemental life plans), Employee Assistance Program, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at Location: American Fork, Utah, USA. Base salary range: $91,000.00 – $136,500.00 USD annually. The total compensation may include sign‑on payments and restricted stock units (RSUs) in addition to the base salary. #J-18808-Ljbffr