IT Support Technician

$123.8k - $151.3k

Full-time

KBR

Title:
IT Support Technician
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this role, you will provide end-user IT support that enables daily operations and mission success.
Why Join Us?
Innovative Projects: Support IT environments that enable mission-critical work.
Collaborative Environment: Be part of a team that values responsiveness, teamwork, and customer service.
Impactful Work: Ensure users have reliable, secure access to the tools they need.
Key Responsibilities
Provide desktop, peripheral, and user access support for office personnel, resolving hardware, software, and connectivity issues.
Install, configure, and maintain desktop systems, laptops, printers, and standard business applications.
Administer user accounts, permissions, and access controls in accordance with IT policies and security requirements.
Respond to service desk tickets, diagnose technical problems, and resolve or appropriately escalate issues.
Track IT assets, support equipment moves and upgrades, and maintain accurate inventory records.
Qualifications
Required
Active TS/SCI with a Polygraph
Bachelor's degree
Minimum of 5 years relevant experience
Experience providing hands-on IT support in a desktop or service desk environment.
Strong troubleshooting skills for hardware, software, and basic network issues.
Working knowledge of Windows operating systems and common productivity tools (e.g., Microsoft Office).
Familiarity with user account management, permissions, and directory services (e.g., Active Directory).
Ability to communicate technical information clearly to non-technical users.
Experience documenting technical issues, resolutions, and procedures.
Ability to manage multiple support requests in a fast-paced environment.
Attention to detail and strong customer service skills.
Ability to lift and move equipment weighing up to 20 pounds.
Desired
Previous experience supporting a government or defense contractor environment.
Familiarity with basic server administration or endpoint management tools.
Work Environment
Location: On-site
Travel Requirements: Minimal (0-20%)
Working Hours: Standard business hours
Basic Compensation:
$123,800 to $151,300
This range is for the Virginia area only.
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
Ready to Make a Difference?
Apply today and join KBR in supporting technology solutions that help enable missions that matter.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include a 401(k) plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending accounts, disability, paid time off, or flexible work schedules. We support career advancement through professional training and development.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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Vacancy posted a month ago

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