Business Systems Analyst - Global Customer Support

Position Business Systems Analyst - Global Customer Support Location San Diego, CA Duration 9 months Hours per Week 40 hours Client Medical Device Company Employment Type Contract on W2 (US Citizens or GC Holders only) Work Hours 8:00–17:00 / 8:30–17:30 / 9:00–18:00 (some flexibility) Must Have Qualifications Communication and Listening skills SAP business analysis experience Attention to Detail Ability to learn, adapt to changing priorities, and remain flexible Job Description Support day-to-day business operations and Global Customer Services enterprise systems. Learn how associates and customers interact with client systems for sales, installation, and ongoing support. Work with Salesforce and SAP ECC/CRM technologies. Collaborate with stakeholders and team members to solve complex problems with innovative technology solutions. Receive mentorship and training from a variety of experts while growing into a systems analyst and project manager role. Work closely with project managers and product owners to execute Salesforce/SAP projects and support user environments. Provide initial triage on new support cases and identify business requirements for Salesforce/SAP environments. Submit break/fix tickets and system enhancement requests. Participate in an agile delivery team releasing monthly enhancements to associates and customers. Assist users in navigating systems and answering questions; think critically, be a team player, and be ready to jump in wherever needed. Must Have Experience Excellent analytical and communication skills Strong interpersonal skills and ability to collaborate with diverse teams Prioritization and task management in multiple project environments; well organized and proactive Proficiency with MS Windows applications (Word, Excel, PowerPoint, Visio, etc.) Bachelor’s Degree in Information Technology, Business Systems, or a related field (or equivalent experience) Experience working in complex enterprise software environments Experience gathering system requirements with diverse teams Nice to Have Experience Agile methodology environments Experience with SAP and Salesforce systems Agile‑Scrum and/or project management certifications Experience in global healthcare or similar fields Salesforce admin certification #J-18808-Ljbffr MillenniumSoft Inc