Experienced Automotive Service Advisor

Service AdvisorWe are looking for a Service Advisor to join our team. Responsibilities include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!Benefits:Competitive Pay (Based on Experience)Health, Medical and Dental401K PlanPaid time off and vacationGrowth opportunitiesEmployee vehicle purchase plansFamily owned and operatedLong term job securityFlexible Work ScheduleResponsibilities:Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersQualifications:High school diploma or equivalentPast experience as a service advisor, assistant lane manager or service consultantPrevious experience at a Ford dealership is a plusAbility to identify the problem quicklyProven record of achieving exceptional customer satisfactionComputer skills and willingness to learn new programsAbility to learn new technology and repair and service procedures and specificationsAbility to lift 50 pounds and work on your feet for extended periods of timeAbility to work in a fast-paced environmentPositive, friendly attitudeWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.