Front Counter Parts Supervisor

divh2Front Counter Supervisor/h2pCampbell Supply Company is a leading commercial and emergency vehicle dealership with multiple locations across New Jersey and New York. We are committed to delivering outstanding customer service, reliable inventory support, and efficient operations. Our Parts team plays a key role in keeping our customers and service departments running smoothly./ppWe are seeking a motivated Front Counter Supervisor to lead day-to-day operations at our parts counter. This position oversees customer-facing parts sales, supports inventory accuracy, and provides leadership and coaching to Parts Consultants. The ideal candidate is customer-focused, organized, and experienced in parts operations with a strong ability to drive sales and team performance./pulliSupervise daily front counter operations to ensure efficient, professional customer service/liliLead and support Parts Consultants during customer interactions/liliServe as the primary escalation point for customer questions and issue resolution/liliEnsure timely and accurate ordering of parts to maintain appropriate inventory levels/liliCoordinate with inventory and warehouse teams to address backorders or discontinued items/liliCoach team members on product knowledge, upselling techniques, and service best practices/liliMonitor sales activity, track performance metrics, and support achievement of sales goals/liliIdentify upselling and cross-selling opportunities to maximize revenue/liliEnsure consistent application of pricing, policies, and company procedures/liliPromote teamwork and collaboration with service, warehouse, and sales departments/liliMaintain a clean, organized, and efficient counter and work area/li/ululliHigh school diploma or equivalent required/liliPrevious experience in parts counter operations, inventory support, or retail supervision preferred/liliStrong leadership, coaching, and communication skills/liliWorking knowledge of parts inventory systems and ordering processes/liliCustomer-focused mindset with strong problem-solving abilities/liliAbility to analyze sales data and identify opportunities for improvement/liliComfortable working in a fast-paced, customer-facing environment/li/ululliRegular standing, walking, and customer interaction throughout the workday/liliOccasional lifting of parts and supplies up to 50 lbs (team lift or equipment as needed)/liliWork performed at the parts counter and in a warehouse setting/li/ululliCompetitive compensation/liliComprehensive benefits package (medical, dental, vision, life insurance)/lili401(k) with company match/liliPaid time off and paid holidays/liliCareer development and advancement opportunities/liliSupportive, team-oriented work environment/li/ulpThe above statements describe the general nature and level of work performed in this role and are not intended to be an exhaustive list of responsibilities, duties, or requirements. Management reserves the right to modify the position as business needs change./p/div