FOOD UNIT LEAD (FULL TIME)

Food Unit Lead Location: 3 Cambridge Center, Cambridge, Massachusetts 02142. Schedule: Full time; Days may vary, 6:30 am to 3:00 pm. More details upon interview. Pay Rate: $36.20 per hour. Requirement: Prior bakery experience is preferred. Job Summary: Coordinates activities of other food-service employees and creates an enjoyable dining experience for customers, staff, and visitors. Essential Duties and Responsibilities Provides quality customer service by providing one‑on‑one attention to detail. Oversees and participates in the preparation and service of food and beverage items in accordance with company standards for presentation, sanitation, safety, and portion control. Ensures timely, efficient meal service; supervises serving of meals. Responds to customer complaints in person at the time of the complaint and via email for electronic complaints. Trains employees; assigns and coordinates work of employees to promote efficiency and excellence in food and service. Determines work procedures, prepares work schedules and expedites workflow. Assists Sous Chef in preparing station takeovers or pop‑ups. Uses proper systems for completion of required daily/weekly/monthly reports such as inventory‑cash reports, production records, payroll, and time‑keeping. Assists Sous Chef in preparing food orders and other necessary supplies from approved sources or purveyors. Directs and participates in the overall sanitation and safety of the facility and employees in accordance with company standards and government regulations. Develops sanitation schedule and ensures food‑service employees adhere to the schedule for cleaning of kitchen and dining area and washing of kitchen utensils and equipment. Issues written and oral instructions. Helps select and orient employees; oversees staff training in areas of responsibility. Ensures proper food preparation by utilizing approved recipes, following prescribed production standards, and using proper equipment. Assists with the completion of production records to include waste tracking, used/unused portions and product shortages; informs supervisor when supplies are low. Ensures proper presentation, food quality, portion control, and maintenance of proper serving temperatures. Maintains sanitation and orderliness of all equipment, supplies, and utensils within work area. Handles food items appropriately and with all safety regulations in mind during preparation and service. Cleans equipment and workstation thoroughly before leaving the area for other assignments. Keeps display equipment clean and free of debris. Interacts with customers and resolves customer complaints in a friendly and customer‑service oriented manner. Relays relevant concerns from customers directly to supervisors. Consistently exhibits the ability to keep up with peak production and service calmly, accurately, and efficiently. Checks to ensure that all food is presented, served, and displayed per standards. Follows principles of sanitation and safety in handling food and equipment, ensuring corporate and OSHA safety standards are followed. Completes shift work, as assigned, in a timely and thorough manner in accordance with department standards. Performs other duties as assigned. Benefits Both full‑time and part‑time positions offer the following benefits to associates: Retirement Plan Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program In addition, full‑time positions also offer the following benefits to associates: Medical Vision Life Insurance/AD Disability Insurance Employee Assistance Program Flexible Spending Accounts (FSAs) Company Policies Abides by all Company policies and procedures including but not limited to: The use of medium‑weight cut gloves when handling or using knives, peelers, choppers, mandolins, or cleaning a slicer. The use of oven mitts, fryer gloves, or steamer gloves when handling hot pans from ovens, warmers, or steamtables. The use of slip‑resistant shoes and proper lifting techniques. Associates may also be eligible for paid and/or unpaid time‑off benefits in accordance with applicable federal, state, and local laws. Equal Opportunity Employer Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. #J-18808-Ljbffr