Customer Service Representative

Customer Service Representative

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Customer Service Representative to support our client's team.

Location: Irvine, CA

Pay rate: $22 p/h

Employment Type: Temp-to-hire

FLSA Status: Non-exempt

Schedule: M-F 8 am to 5 pm (training will be from 7 am to 4 pm)

Responsibilities:

• Provide support for the wholesale customer network.
• Work closely with the outside sales representatives in providing excellent customer service to the wholesale customers.
• Literature and products are mailed to representatives.
• Tracking the inventory of literature.
• Travel arrangements for company employees.
• Filing POs and Dental journals in the company library.
• Process wholesale orders received from customers.
• Interface with the equipment sales and service department and provide customer support in the equipment parts and service area.
• Provide backup technical support for the direct sales department when needed.
• Performs Process commission reports for all the major dealers (MONTHLY).

Requirements:

• Minimum 2 years of experience in customer service and/or sales.
• Must have excellent interpersonal skills and be able to communicate clearly and effectively.
• Good computer knowledge is required. Microsoft 365, including mid-range Excel skills and CRM experience.
• Knowledge of the Great Plains is helpful.
• Must be able to interact with all levels of personnel professionally.
• Need to be a problem solver and can work independently.
• Must be able to multitask and meet deadlines.

Benefits: Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link to learn more about benefits available to Eastridge's temporary employees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions' Temporary Staff are not eligible for paid time off, unless required by applicable state law in which the position is based. However, from time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable. Disclaimer: The compensation and benefits information in this posting represents Eastridge's good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law. Equal Opportunity Employer: Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants. Background Checks: Certain clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Privacy: Information collected and processed as part of your candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Eastridge's Privacy Policy, as well as Eastridge's Pre-Use Notice of Collection and Automated Decision-Making Technologies. By applying for this job, you agree to receive calls, AI-generated calls, if applicable, text messages, or emails from Eastridge Workforce Solution, and/or its agents and contracted partners related to confirming assignments and job openings. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. To opt out of receiving SMS messages from us at any time, simply reply to the text with "STOP." Please be aware that message and data rates may apply to any SMS messages sent or received. You can access our SMS Terms and Conditions by visiting.