Service Advisor

Service Advisor

Cityside Subaru is a growing organization that has served the greater area of Belmont, Massachusetts for over 25 years. We're always seeking qualified, enthusiastic individuals to join our growing team!

We are looking for a full-time Service Advisor to join our team. One of the highest volume Subaru service departments in the Northeast! A steady flow of work. 5 Day work week with alternating Saturdays Family Environment Simple pay plan with hourly wage and monthly commission.

What We Offer

• Health, dental insurance
• 401K plan
• Paid training
• Paid holidays
• Paid time off
• Community involvement
• Paid Saturday lunches
• Flexible schedule
• A strong group of technicians

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
• Advise customers on necessary/suggested services and costs; including special promotions
• Follow the status of a customer's vehicle from service bay entry through the completion of work
• Keep customers informed of any changes that occur
• Upon completion of work, review the work order with the customer
• Provide a completely satisfied customer experience
• Maintain a record of carryover vehicles
• Maintain a record of special order parts status
• Document flat rate time or other required timekeeping according to the service department and/or manufacturers' procedures

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid drivers license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.