Appointment Coordinator

Appointment CoordinatorThis team-oriented position is responsible for answering incoming calls; scheduling, rescheduling and canceling patient appointments; directing calls to the proper locations; processing incoming electronic referrals; various operator and administrative duties as assigned. Must be professional, compassionate, detail-oriented, have exceptional phone skills, strong communication and customer service skills and be able to handle a very fast-paced environment.Essential Job Functions:Promptly answer the telephone using positive and clear communicationRegister patient; obtain and enter accurate demographic information into computer system (address, telephone number, name of insurance and verification of health insurance)Work closely with billing team for insurance eligibility, and insurance referral requirementsSchedule appointment – triage patient problem and schedule with appropriate UOI physicianReview appointment date, time, location, and provider name with callerPrepare patient for appointment-what to bring, location, etc. (including insurance card, medications, office visit fee, parking, etc.)Remind caller of cancellation/no-show policyAnswer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organizationEfficient use of Athena EMR for appointment scheduling as well as sending messages to providers and coworkersCollaborate and develop strong professional relationships with the Administrative Assistant team membersAdditional duties as assigned by the Manager to meet department needsRequirements:High school graduate with demonstrated maturity to deal with confidential informationMust be able to work the hours needed in the Patient Access Center department, including occasional Saturday hours.Ability to communicate effectively on the telephoneAbility to handle a "call center" environment: work quickly and multi-taskAbility to handle confidential and sensitive informationAbility to exercise good telephone manners to handle calls appropriatelyAbility to demonstrate compassion and sensitivity to callerAbility to demonstrate good customer serviceAbility to work in a team-oriented environmentVery familiar with computer functions and Microsoft programsAbility to type quickly and accurately while speaking on the phonePertinent job-related experience such as medical office receptionists and medical assistants with familiarity to medical terminology, but willing to train a strong candidateProfessional, pleasant, cheerful, and neat appearance requiredEthical and positive work principlesAbility to speak Spanish and/or Portuguese a plusMust be able to travel to all sites if/when necessary.