Food & Beverage - Manager

Bernardus Lodge & Spa, 415 W Carmel Valley Road, Carmel Valley, California, United States of America The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

DUTIES AND RESPONSIBILITIES

In the absence of a Host person the following duties are performed: Coordinates activities of dining room staff; monitors efficiency of workflow and service to guests. Coordinates server sections and proper set up of dining floor. Answers phone in a courteous and professional manner; schedules dining reservations. Meets and greets guests promptly, courteously, and graciously, addressing guests by name whenever possible. Reviews menus to make sure free of stains/blemishes. Escorts guests to tables and provides menus. Maintains wait list, as appropriate; informs guests of approximate wait time and where they can wait for a table; informs guests when their table is prepared. Prints daily Reports and Gazette for staff. Holds daily pre-shift to go over any menu changes/additions, VIP’s, projected covers. Prints menus and updates Micros as needed. Manages guest complaints and dissatisfaction in a prompt and professional manner by resolving guest complaints to satisfaction of guest. Anticipates guests’ needs by constantly scanning the room. Responds properly in any dining room emergency or safety situation. Monitors dining room serving stations for neatness and cleanliness. Inspects menus and lists to ensure their condition and appearance. Performs other duties as assigned by manager. Expedites food orders; monitors quality and presentation of dishes being served to guests. Supports staff as needed: receives guest orders, supports kitchen, etc. Support safe work habits and a safe working environment at all times. Other duties and jobs may be assigned as needed by supervisor.

SUPERVISORY RESPONSIBILITIES

Assist with training, supervising, motivating, and developing restaurant staff; manages schedules and workflow. Control costs. Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance. Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions. Ensures staff completes opening/closing side work. Resolves guest issues. Ensure proper pool & room service when required. Meet and exceed guest expectations.

QUALIFICATIONS

Two years’ experience in restaurant industry or equivalent. Familiar with Open Table & Micros Strong organizational skills; able to multitask Commitment to excellence and high standards. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Good judgement with the ability to make timely and sound decisions Passion, enthusiasm, focus, creativity, and a positive outlook. Professional appearance and demeanor Ability to effectively communicate with people at all levels and from various backgrounds. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to work independently. Must provide valid document(s) to work in the US. Must meet legal age requirements for the position.

EDUCATION

High school diploma or equal to a GED.

PHYSICAL DEMANDS

Must be able to lift 50 lbs. Must be able to stand and walk for long periods of time.

LANGUAGE SKILLS

Must speak and communicate in English. Must be able to clearly communicate with guests, management and coworkers.

CERTIFICATES & LICENSES

Valid California Driver License is required.

WORK ENVIRONMENT

The work environment at Bernardus Lodge ranges from winter time lows of 20 degrees to summer time highs to 100+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.

EQUAL OPPORTUNITY EMPLOYER

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA) As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:

CATEGORY

EXAMPLES

BUSINESS PURPOSE

Personal Identifiers Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number

1. To comply with state and federal law and regulations requiring employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.

Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above Employment History Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations Same as above Education Information Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained Same as above If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes. Bernardus Lodge & Spa, 415 W Carmel Valley Road, Carmel Valley, California, United States of America #J-18808-Ljbffr Ensemble Hospitality