Seasonal Front Desk Supervisor

Overview The Colony Hotel, part of the Pyramid Global Hospitality portfolio, offers 140 guest rooms and 10,000 sq ft of versatile meeting space. It provides a coastal retreat that blends comfort with opportunity for professional growth. As a member of the Pyramid Global team, employees enjoy benefits such as a 401k with company match and recognition programs that celebrate achievements. Welcome to a professional environment that encourages personal and professional development amidst the coastal beauty of Maine. Join us as we seek a Front Desk Supervisor to lead a guest-focused team at a world-class property. Responsibilities Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is --established Help to resolve problems and “WOW” guests through recovery when things arent quite right Supervise daily shift process ensuring all team members adhere to standard operating procedures Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation Maintain the Sundries shop, keeping up with inventory and ordering as necessary Training all new Front Desk Agents to provide exceptional customer service Promote and sell special hotel programs Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information Be knowledgeable of all emergency procedures and policies Maintain house bank Communicate all pertinent information to manager on duty Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds Assist other departments as needed Qualifications Must be available to work a flexible schedule to include nights, weekends and holidays High school diploma or equivalent Previous hotel or resort experience preferred A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast-paced setting Ability to stand for the duration of the shift Compensation Compensation: $20-22 per hour, dependent upon experience #J-18808-Ljbffr