Sales Floor Lead

Summary:In conjunction with the Supervisor and Assistant Store Manager, the Floor Lead is responsible for overseeing all areas of the sales floor, including maximizing sales, delivering excellent customer service, maintaining visual presentation standards, and managing the front-end area.Essential Duties and Responsibilities:SalesThe Floor Lead will assist the Supervisor and Assistant Store Manager in successfully maintaining the sales floor and sales goals, front-end and visual, per customer standards.Ensure that production goals are met or exceeded consistently.Ensure maximum sales performance through proper merchandise rotation, visual merchandising, signage, and optimal inventory levels. Ensure that the store consistently meets or exceeds sales goals.Ensure that the store presents quality customer service promptly and courteously to all shoppers, donors, and employees.Ensure that proper attention is given to the floor appearance, cleanliness, and shopping environment. This includes, but is not limited to, floor care, fitting rooms, cash registers, customer service areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges, and doors. Ensure that doors, odor control systems, cash registers, and restrooms are functioning correctly.Assist in maintaining the appearance of the building exterior and parking lot, including but not limited to windows, doors, sidewalks, parking lot lights, dumpster area, landscape, shopping cart retrieval, store entry, and signage.Ensure the monthly store audit achieves a passing score of at least 90%.Understand how Donations and production are related to sales.To qualify to be promoted to Supervisor, you must have worked in all areas of the store.Sales Floor and VisualEnsure associates place Z-racks on the sales floor every 30-45 minutes and that the floor is appropriately colorized and sized.Assure that textiles are correctly classified on the sales floor.Fitting rooms are appropriately attended to and cleaned up after every customer. Proper housekeeping.Follow the rotation schedule to ensure that no inactive colors are on the sales floor. Ensure all visual displays are correctly done.When selling an item from a mannequin, replace the item with another one.Ensure associates always use their name tags. Also, ensure that the H-racks and 4-ways are full to maximum capacity.Identify any damaged merchandise on the floor, wares, shoes, textiles, etc.Be aware of surroundings for loss prevention issues. Make sure cash registers are adequately staffed.Ensure a fast, efficient flow of customers at the registers. Ensure all registers have the correct change and necessary supplies. Responsible for filling voids according to policies and procedures.Count and verify all cashiers’ tills at the end of their shift. Report any discrepancy. Ensure that cashiers are meeting their daily sales quota.Register readings at 12:00 p.m., 3:00 p.m., and 6:00 p.m.Ensure that all credit card transactions are completed correctly and accurately. Adhering to the electrical return policy.Training new cashiers as well as adding on.Must be a mentor and motivated to ensure a pleasant work environment.Loss PreventionKeep premises clean and free of safety hazards. Ensure that all staff and store employees understand and follow safety procedures.Ensure all loss prevention matters are reported, investigated, and corrected promptly.Ensure proper operation of store security, including door locks, alarms, office doors, bank deposits, refunds, safes, and incident reports. Ensure proper cash handling, enforce cash register procedures, and submit required reports.Miscellaneous DutiesThe Front End Lead will provide an efficient and effective workforce. Maintain the morale of the workforce.Ensure that store reports, personnel status changes, and rehabilitation information are communicated accurately and promptly.Effectively manage the assigned store to ensure that store staff adhere properly to policies and procedures. Ensure adequate utilization of Human Resources (HR) to maintain discipline effectively.Education and Qualifications:High School Diploma, GED, or equivalent education preferred.Good math skillsMinimum 2 years of experience in retail and one year in a supervisory capacity.Must exhibit a high level of integrity and business ethics.Computer literate.Excellent organization, communication, and interpersonal skills. Proficient in the English language, both oral and written.Bilingual (English/Spanish) preferred.Competencies:To perform the job successfully, an individual should demonstrate the following competencies:Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; can read and interpret written information.Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts team success above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results.Leadership: Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.Managing People - Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services; continually works to improve supervisory skills.Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.Diversity—Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethics; Upholds organizational values.Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports the organization's goals and values; supports affirmative action and respects diversity.Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against the standard of excellence.Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Quantity - Meets productivity standards; Completes work promptly; Strives to increase productivity; Works quickly.Safety and Security: Observe safety and security procedures, determine appropriate action beyond guidelines, report potentially unsafe conditions, and use equipment and materials properly.Attendance/Punctuality - Is at work on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Dependability - Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, and commits to long work hours when necessary to reach goals. Completes tasks on time or notifies the appropriate person with an alternate plan.Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Computer Skills - To perform this job successfully, an individual should be proficient in Microsoft Word and Excel.Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform those functions. While performing the duties of this Job, the employee is regularly required to stand, walk, and talk or hear. The employee is required to use their hands to finger, handle, or feel, and reach with their hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and move objects weighing up to 25 pounds and occasionally lift and move objects weighing up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work Environment: The noise level is usually moderate. #J-18808-Ljbffr Goodwill South Florida