Program Coordinator

Join Our TeamThe Children's Advocacy Center of Northeastern Pennsylvania (CAC of NEPA) is seeking an organized, proactive, and mission-driven Program Coordinator to help lead the day-to-day coordination of our child advocacy services.This is a unique opportunity for someone who enjoys executive support, project management, operations, and working with multidisciplinary professionals. Every day is different, and your work will directly impact children and families by ensuring services are coordinated efficiently and compassionately.If you thrive in a fast-paced environment, enjoy solving problems, and are passionate about making systems run smoothly, we'd love to meet you.About the RoleThe Program Coordinator serves as the operational backbone of the organization, providing executive support to the Executive Director while coordinating case intake, scheduling, multidisciplinary team communication, reporting, billing, quality assurance, and daily program operations.This position works closely with law enforcement, child welfare professionals, prosecutors, medical providers, therapists, victim advocates, forensic interviewers, and community partners to ensure children receive coordinated, timely services.Primary ResponsibilitiesExecutive & Administrative SupportProvide executive-level administrative support to the Executive Director.Manage calendars, meetings, correspondence, and special projects.Prepare reports, presentations, meeting materials, and organizational documents.Assist with Board and leadership meeting preparation.Program & Case CoordinationCoordinate new case referrals and intake.Schedule forensic interviews, medical appointments, therapy services, advocacy appointments, and multidisciplinary meetings.Maintain communication with partner agencies throughout the investigative process.Monitor case progression and ensure timely follow-up.Multidisciplinary Team CoordinationCoordinate communication among law enforcement, child welfare, medical providers, prosecutors, therapists, and victim advocates.Prepare agendas and materials for daily operations meetings and case review meetings.Present case updates and operational information during internal meetings.Operations & Quality ImprovementRun operational, grant, and performance reports.Conduct routine case file audits for completeness and compliance.Coordinate billing documentation and reimbursement processes.Monitor organizational deadlines and reporting requirements.Assist with accreditation and quality improvement initiatives.Develop and improve workflows and operational procedures.QualificationsRequiredBachelor's degree in Business Administration, Human Services, Criminal Justice, Healthcare Administration, Public Administration, or a related field (or equivalent experience).Three or more years of administrative, operations, healthcare, nonprofit, legal, or project coordination experience.Exceptional organizational and time-management skills.Strong written and verbal communication skills.Advanced proficiency with Microsoft Office, particularly Excel, Word, Outlook, and Teams.Ability to manage multiple priorities while maintaining exceptional attention to detail.Ability to maintain confidentiality and exercise sound judgment.PreferredExperience working with multidisciplinary teams.Experience in healthcare, child welfare, legal, nonprofit, or victim services settings.Experience with data reporting, quality assurance, or billing.Familiarity with trauma-informed care principles.What We're Looking ForThe ideal candidate is someone who:Enjoys organizing complex projects and keeping people informed.Anticipates needs before they arise.Is confident communicating with professionals from multiple agencies.Can shift priorities quickly while remaining calm under pressure.Takes initiative and enjoys improving systems and processes.Believes every child deserves a safe place to heal.BenefitsCAC of NEPA offers a competitive benefits package, including:Health, dental, and vision insurancePaid vacation, holidays, and sick timeRetirement planProfessional development and training opportunitiesSupportive, mission-driven team environmentTo ApplyPlease submit:ResumeCover letter describing your interest in the position and relevant experienceThe Children's Advocacy Center of Northeastern Pennsylvania is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace.
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