Account Manager

Benefits:

Quarterly Community Service Team Projects

401(k)

Dental insurance

Health insurance

Opportunity for advancement

Profit sharing

Training & development

Vision insurance

As an Account Manager at AlphaGraphics Duluth | Johns Creek, you increase the center’s inside sales/ key accounts. This responsibility should always focus on increasing the center’s sales, cultivating center accounts, expanding our penetration into existing accounts, and creating a next-level experience for our clients.

Account Manager Responsibilities:

Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing

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Provide a top-tier customer experience

Uses a consultative / problem solving approach with clients

Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)

Upsells and cross-sells when there are opportunities

Captures customer’s specifications, needs, and ideas using “Job Analysis” questions

Asks probing questions

Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up

Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy

Routinely resolves customer inquiries and complaints

Displays necessary mastery of MIS tools to create and estimate customer projects effectively.

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

Assists sales rep functions and inside production when requested

Follows up and manages Inbound Leads

Follows up on targeted direct mail or local Shop mailings

Keep customers informed regarding their job’s progress through the production process

Shows proficiency in regular use of CRM tools

Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

Knowledge of printing and prepress requirements a plus

Possesses a solid knowledge of MIS systems and order entry processes

Handles all communications with customers in a

Strong analytical skills (break projects into steps or sets)

Excellent writing and verbal skills

Professional appearance and on point telephone presence

Strong organizational and time-management skills

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.