Dowty Field Service Representative

Job Description Summary As a Dowty Field Service Representative, you will play a key role in providing direction and support to work groups to achieve assigned objectives. This position primarily involves supporting and maintaining the R391 (C130J) Composite Propeller System and its related components at a customer site, with possible travel requirements of up to 25%. After completion of initial training relocation to Miramar, CA is required to support customer on site. Job Description Site Overview Located at Marine Corps Air Station Miramar, CA, this role supports GE Aerospace’s Composite Propeller Systems. You’ll work alongside a dedicated team of professionals committed to delivering exceptional service and technical expertise to our customers. We offer competitive benefits, professional development opportunities, and a supportive work environment. Role Overview As a Field Service Representative, you will provide technical direction and assistance to customers in the operation, maintenance, repair, and installation of GE Aerospace Composite Propeller Systems. This on‑site role involves hands‑on repair and maintenance, as well as collaboration with customers to ensure optimal performance and reliability of GE products. Your work will be critical to maintaining customer satisfaction and supporting GE Aerospace’s mission to deliver world‑class solutions. Job Duties & Responsibilities Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products. Provide on‑site interpretation of data and technical instruction. Provide project engineering, program management, and field service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate. Provide communication to product support and field service regarding all program activities and problems through regular, timely reports. Be responsible for reports, including obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support. Assist customer in scheduling maintenance and workload. Assist in ensuring parts meet established schedules. Make recommendations on findings. Review effectiveness of maintenance actions to identify training needs. Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements. Perform intermediate and depot‑level maintenance. Perform hands‑on repair and maintenance tasks, including disassembly, inspection, and assembly of the Composite Propeller System and its related components. The Ideal Candidate The ideal candidate is a detail‑oriented and customer‑focused professional with strong technical expertise in aviation maintenance and repair. They thrive in a fast‑paced environment, possess excellent communication skills, and are committed to delivering high‑quality results while fostering collaboration and continuous improvement. Required Qualifications Associate degree or high school diploma / GED from an accredited school or institution. Ability to travel up to 25% worldwide annually. Able to lift a minimum of 65 lbs. At least 2 years of experience performing extensive repairs, conversions, and maintenance work on engines and/or propellers. Must be able to pass a non‑DOT drug test and a background check. Must be a U.S. citizen as per contract. Desired Qualifications & Experience Bachelor's degree from an accredited college or university, or a high‑school diploma/GED with at least 4 years of aviation experience in a field service or maintenance role, or an FAA Airframe and Powerplant Certificate. Strong oral and written communication skills. Strong computer skills (Microsoft Office, Excel, Power Point), including data manipulation. Attention to detail. Strong team player with experience integrating across various organizations. Self‑motivated individual with proven ability to handle multiple tasks in a high‑stress situation. Demonstrated ability to analyze and resolve problems. Additional Information Environmental notes: Work may involve exposure to typical aviation maintenance environments. GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time‑off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual. This role requires access to U.S. export‑controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes #LI-Remote - This is a remote position #J-18808-Ljbffr