Regional Account Manager

Regional Account Manager

The Regional Account Manager is responsible for leading and developing a team of Regional Account Specialists (Inside Sales) who drive prescriber engagement, referral coordination, and territory growth across Amerita markets. This role provides strategic direction, performance oversight, and hands-on coaching to ensure consistent execution of Amerita's engagement and care coordination model while strengthening prescriber relationships and improving referral conversion.

The Regional Account Manager partners closely with Field Sales, Operations, Clinical, Intake, Revenue Cycle, and Marketing to align workflows, remove barriers to service, and enhance both prescriber and patient experience. Through data-driven performance management, structured coaching, and cross-functional collaboration, this leader ensures the inside sales team delivers measurable growth, operational excellence, and high-quality service across assigned territories.

We Offer

• Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts• Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance• 401(k) Retirement Plan • Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability• Employee Discounts• Tuition Reimbursement• Paid Time Off & Holidays

Responsibilities

• Directly supervises, coaches, and develops a team of Regional Account Specialists (Inside Sales).
• Leads hiring, onboarding, training reinforcement, performance management, and career development planning.
• Conducts regular 1:1 meetings, call monitoring, and consultative sales coaching sessions.
• Establishes and monitor key performance indicators including call activity, referral growth, conversion rates, and service responsiveness.
• Fosters a culture of accountability, urgency, collaboration, and patient-centered service.
• Ensures equitable workload distribution and balanced territory coverage.
• Addresses performance gaps with structured improvement plans.
• Oversees execution of territory engagement strategy to drive referral pipeline growth.
• Partners with Field Sales leadership to align account priorities and coordinate outreach strategies.
• Monitors referral pipeline performance and identify risks or growth opportunities.
• Supports sales initiatives, product launches, reimbursement updates, and strategic campaigns.
• Ensures consistent use of CRM and documentation standards across team
• Serves as escalation point for complex prescriber or workflow issues.
• Collaborates with Operations, Clinical, Intake, and Revenue Cycle teams to resolve service barriers.
• Identifies process gaps impacting prescriber or patient experience and implement corrective action.
• Promotes standardization of best practices across territories.
• Analyzes sales and referral data to identify trends and coaching opportunities.
• Provides regular performance reporting and insights to Sales Leadership.
• Translates field and inside sales insights into actionable territory strategies.
• Drives continuous improvement in engagement effectiveness and workflow efficiency.
• Manages approximately 10–15 Regional Account Specialists.
• Scopes varies based on territory complexity, specialty mix, and organizational growth.
• Responsible for maintaining consistent coaching cadence and performance oversight across assigned markets.
• Supervisory Responsibility: Yes

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field preferred.
• 5+ years of healthcare, specialty pharmacy, or inside sales experience.
• Prior leadership or team management experience preferred.
• Familiarity with specialty pharmacy workflows, referral coordination, and reimbursement processes strongly preferred
• Strong leadership and coaching capabilities.
• Data-driven decision-making and analytical skills.
• Excellent communication and consultative engagement skills.
• Ability to collaborate cross-functionally in a matrixed healthcare environment.
• Strong organizational and problem-solving abilities.
• Working knowledge of CRM systems and healthcare compliance standards (including HIPAA).
• Percentage of Travel: 0-25%
• Driving Position: No

**To perform this role will require frequently sitting, and typing on a keyboard with fingers, and occasionally standing, walking, bending, reaching, climbing (stairs/ladders), kneeling, and crouching. The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs**

Salary Range

USD $65,000.00 - $75,000.00 / Year