Consultant, Digital Extras Operations

Tasks About Us Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks. Job Overview The MBUSA Digital Experience vision is to create a seamless end-to-end experience that’s focused on the customer and fearlessly defines the future of digital. Digital Experience delivers on this through its rallying cry of: Innovate. Disrupt. Lead. Position Summary: The Consultant, Digital Extras Operations, sits within Mercedes-Benz Digital Experience in the MBUSA Marketing organization and delivers upon the U.S. and Canada One Customer Unit strategy and approach. This role supports connectivity commerce, ID creation, activation touchpoints, and Financial self-service tools including the Digital Extras (OTA) Store, Mercedes-Benz Financial Services Fleet and Customer access portals, and enables dealer/field teams for success with B2C and B2B customers. This dynamic role will address market needs, drive executable initiatives, and partner cross-functionally (e.g., MB Canada, MBAG/HQ, Sales, Product, MB Finance, Customer Care, Legal/Compliance, Analytics, and Technology teams, and more) to launch innovations and innovate to improve outcomes. The Consultant is responsible for executing and managing the strategy for Digital Extras through operational excellence, performance monitoring, and continuous improvement, while acting as a conduit to the organization internally, dealers and field networks, to ensure readiness, adoption, and consistent communications across the ecosystem. Operational Ownership–75%

• Dealer & Customer Support Ownership: Serve as the single operational point of contact for dealer and customer support activities related to Connected Vehicle services, including the Dealer Support Center, Customer Care Center, and eCommerce payment processing.
• Operational Reporting Ownership: Support and maintain reporting interfaces and dashboards that support dealer execution, operational monitoring, and issue identification.
• Legal & Documentation Management: Maintain current and compliant Legal documentation supporting Connected Vehicle operations in partnership with Legal and Compliance teams.
• Mercedes‑Benz App Operational Support: Support the Mercedes‑Benz app team on customer-related topics and app store integration requirements to ensure compliant and consistent customer experiences.
• Digital Extras Adoption Support: Support initiatives that increase customer usage and enrollment in Digital Extras offerings through operational readiness and activation support.
• Customer Communications Maintenance: Review, update, and manage customer-facing communications and maintain a centralized repository of approved Connected Vehicle templates.
• Connected Vehicles Operational Support: Provide day-to-day operational support across Connected Vehicle team initiatives to ensure consistency, execution quality, and stakeholder alignment.

Special Projects – 25%

• Mercedes-Benz Store: Assist the Advisor, Connectivity Programs, with project support and implementation tasks that further the Mercedes-Benz Store eCommerce platform.
• Dealer Delivery App: Serve as a subject matter expert for the Dealer Delivery App team and provide company insights, industry trends, and collaborate on product roadmap milestones.
• MB.OS: Contribute and elevate the new MB.OS software integration into new model lines as the company drives toward a 100% activation rate.
• Connected Vehicles Team Visibility & Impact: Proactively increase the visibility and effectiveness of the Connected Vehicles team by aligning engagement cadence, priorities, and messaging with business objectives

Qualifications Qualifications Education: Bachelor’s degree in Business, Marketing, Computer Science, Product Management, or related field; MBA or equivalent experience is a plus. Experience: 3-5 years of experience in Digital, Marketing, or Financial Product Management, with a focus on customer-facing platforms (i.e. web portals and mobile apps). Proven experience in delivering complex, integrated digital solutions within multi-channel customer environments. Demonstrated success collaborating with development teams in an Agile or SAFe environment. Technical & Functional Skills: Strong understanding of customer self-service channels, UX best practices, and digital product ecosystems. Knowledge of SEO optimization, ADA compliance, and regulatory validation for digital platforms. Experience with integrated systems supporting payments, document management, and virtual assistant technologies. Ability to analyze data, identify trends, and derive actionable insights to improve product performance. Many of the development teams and dependent collaborators are headquarters-based central teams located in the Central European Time zone. The ability to interact with these teams requires only English proficiency; however, an understanding of European working norms and cultural practices provides a distinct advantage. Preferred Qualifications: Experience in financial services, automotive, or fleet/commercial industries. Familiarity with analytics tools and A/B testing frameworks. Knowledge of API integrations and cloud-based platforms. Understanding of European working norms and cultural practices. Key Competencies: Leadership: Ability to drive product strategy and execution while inspiring cross-functional teams. Collaboration: Excellent ability to engage and influence stakeholders across the organization. Analytical Thinking: Proven ability to analyze customer needs and business metrics to drive decisions. Customer Focus: Deep commitment to delivering customer-centric solutions that drive adoption and satisfaction. Communication: Strong written and verbal communication skills with an ability to simplify complex topics. EEO Statement Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law. #J-18808-Ljbffr Daimler AG