Referral Intake & Scheduling Specialist

Job Description

Job Description

Description:

About Us
At Texas Regional Physicians, we are committed to providing compassionate, high-quality care for our patients while supporting our physicians, attorneys, and referral partners. We are seeking a dependable and detail-oriented Referral Intake & Scheduling Specialist to join our Scheduling and Insurance team. This is a high-volume position that requires accuracy, efficiency, professionalism, and compassion.

What You’ll Do

• Process incoming referrals, create patient charts, and route documents to the appropriate department.
  
• Coordinate consultations, assign cases to the scheduling team, personally schedule patients when needed.
  
• Communicate with attorneys to obtain Letters of Protection (LOPs) and approvals for recommended treatments.
  
• Verify insurance eligibility, benefits, and authorizations for personal injury and insured patients.
  
• Manage email correspondence via the referral and scheduling inboxes.
  
• Support the scheduling and insurance teams by assisting with high-volume cases, urgent approvals, and cross-coverage as needed.

Requirements:

• 2+ years of experience in a medical office, scheduling, or insurance verification role.
  
• Knowledge of medical terminology, ICD/CPT coding, and personal injury workflows preferred.
  
• Strong organizational skills with attention to detail and accuracy.
  
• Excellent communication skills with professional phone/email etiquette.
  
• Ability to multitask, work independently, and thrive in a high-volume environment.
  
• Must be HIPAA-compliant and maintain strict confidentiality.
  

Preferred Qualities

• A compassionate and patient-first mindset.
  
• Self-sufficient, reliable, and able to complete tasks without micromanagement.
  
• Team player who is willing to cross-train and support multiple departments.
  
• Positive attitude that uplifts team morale and fosters collaboration.
  
• Adaptable and dependable when priorities shift in a fast-paced environment.
  

Why Join Us

• Competitive pay with growth opportunities.
  
• Comprehensive benefits: medical, dental, vision, 401k, and paid time off.
  
• Supportive, team-oriented environment.
  
• Opportunity to cross-train and expand skills in multiple areas of scheduling and insurance.