Banquet Captain

LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as… how we want our team to feel every day. LEFT LANE’s flagship property is Hotel Bardo Savannah , named one of the best hotels in the world in 2024 by Travel + Leisure and Conde Nast Traveler . Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more. What you’ll do Lead and supervise banquet team members during assigned events. Conduct pre‑event meetings to review event details, service expectations, timelines, and guest requirements. Ensure banquet rooms are set according to banquet event orders (BEOs) and established standards. Monitor event flow and adjust staffing or service plans as needed to ensure a seamless guest experience. Serve as the primary point of contact for event hosts and clients during events. Ensure all food and beverage service is executed accurately, professionally, and efficiently. Provide guidance, coaching, and support to banquet servers, bartenders, and support staff. Assign duties and responsibilities to team members based on event needs. Assist with training and onboarding new banquet team members. Promote teamwork, professionalism, and a positive work environment. Hold team members accountable for service, appearance, and performance standards. Anticipate guest needs and proactively resolve concerns or service issues. Ensure luxury hospitality standards are consistently delivered. Maintain a visible presence throughout events to monitor guest satisfaction. Handle guest requests promptly and professionally. Coordinate closely with culinary, stewarding, sales, and event teams to ensure flawless event execution. Monitor inventory levels and banquet supplies and communicate replenishment needs. Ensure all banquet spaces remain clean, organized, and guest‑ready throughout the event. Perform accurate billing of banquet event orders Qualifications Minimum of 2 years of banquet or hospitality service experience required. Previous leadership or supervisory experience preferred. Strong knowledge of banquet service styles, including plated, buffet, reception, and cocktail events. Excellent communication, organizational, and problem‑solving skills. Ability to work in a fast‑paced environment while maintaining attention to detail. Strong guest service and interpersonal skills. Ability to lead and motivate a diverse team. #J-18808-Ljbffr