Director, Property Management Solutions

MRI Software is seeking a Director, Product Management - Sales, Leasing, Assurance & Marketing (Property Management Products).

Only Greater Cleveland area candidates will be considered.

Role Summary:

• You will lead a portfolio of SaaS products across Sales, Leasing, Assurance and Marketing. You will own strategy, roadmap, execution, and outcomes.
• You will manage a team of Product Managers. You will set the standard for how product works across the portfolio.
• You will lead and represent the North American arm of the team, and will be heavily involved with global peers and products.
• You will partner closely with Engineering, Design, Data, GTM, and Customer teams. You will also work directly with global executives, with regular interaction across North America leadership in particular.
• You will modernise products. This includes platform thinking, API-first design, and embedding AI across workflows.
• You are accountable for turning fragmented products into a connected platform experience that drives measurable customer and commercial outcomes.

What You Will Own:

Product Strategy and Portfolio Leadership

• Define and drive a clear portfolio strategy aligned to global team direction and strategy
• Translate company goals into product strategy, roadmap, and measurable outcomes
• Lead portfolio rationalization, lifecycle management, and investment decisions
• Drive platform alignment across products. Reduce duplication. Increase reuse

AI-Enabled Product Transformation

• Identify and implement AI use cases that improve customer workflows and internal efficiency
• Embed AI into core product experiences. Not as bolt-on features - as workflows
• Leverage LLMs, automation, and data pipelines to modernize legacy capabilities
• Partner with engineering to adopt AI-assisted development practices

Execution and Delivery

• Ensure high-quality roadmap execution across multiple teams and regions
• Drive outcome-based planning. Focus on impact, not output
• Establish consistent product practices across teams
• Remove blockers. Drive accountability

Customer and Market Leadership

• Maintain deep understanding of customers, competitors, and market dynamics
• Lead discovery practices that generate actionable insight
• Ensure products solve real problems and deliver measurable value

Commercial Alignment

• Partner with Sales, Marketing, and Customer Success on GTM execution
• Support pricing, packaging, and positioning decisions
• Ensure product strategy aligns with revenue and growth targets

Stakeholder Leadership

• Operate effectively with senior executives across regions
• Communicate clearly. Drive alignment across conflicting priorities
• Represent the portfolio in executive forums

Team Leadership

• Build and lead a high-performing team of Product Managers
• Coach for strong product thinking and execution discipline
• Set clear expectations and accountability

What Good Looks Like

• Clear portfolio strategy understood across regions
• Roadmaps tied to measurable outcomes
• AI embedded in real customer workflows
• Faster delivery with higher quality
• Reduced product fragmentation
• Strong alignment with North America leadership
• Product Managers operating at a consistently high standard

Experience and Skills:

Leadership

• 10+ years in Product Management, including leadership of Product Managers
• Experience owning multi-product SaaS portfolios
• Proven ability to operate at executive level
• Modern SaaS Product Management
• Strong experience with platform models, APIs, and integrations
• Deep understanding of SaaS metrics. Adoption, retention, expansion
• Experience with outcome-driven roadmaps and product operating models

AI and Data

• Practical experience applying AI in products. LLMs, automation, or data-driven features
• Understanding of how to operationalize AI. Not just ideation
• Familiarity with modern AI tooling and workflows

Execution

• Strong track record of delivering complex products at scale
• Comfortable working across distributed teams and time zones ranging from USA to Australia, India, South Africa, United Kingdom and potentially more.
• Data-driven decision making

Communication

• Clear, direct communicator
• Able to influence senior stakeholders
• Comfortable managing tension and trade-offs

Domain

• Real estate experience helpful but not required
• Experience in complex, multi-product enterprise environments preferred

Profile

• You think in systems, not features
• You have a bias to action and outcomes
• You understand technology well enough to be involved in product architecture discussions
• You are able to simplify complexity
• You are comfortable with ambiguity and scale
• You raise the bar for everyone around you
• You motivate, challenge and get the best from your team

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
• Invest in our competitive 401k plan and help set you up for your future
• Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
• Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 15 hours of ‘Flexi’ time a year
• Further your professional development and growth with our generous Tuition Reimbursement offerings
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year