Senior Physical Security Operations Center (PSOC) - Development & Governance

Company Description
Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.


Job Role: Senior Physical Security Operations Center (PSOC) - Development & Governance
Job Location: 112 S. French Street, Wilmington, DE - 19801 (Onsite)
Job Type: Long Term Contract

JOB SUMMARY:
We are seeking a highly experienced Security Operations professional to lead the development and operationalization of a centralized Enterprise Security Operations Center (SOC) supporting one of the largest transportation and critical infrastructure environments in the region.
This is a unique opportunity to build a large-scale SOC from the ground up, establishing governance frameworks, operating procedures, incident response programs, escalation protocols, training initiatives, quality assurance standards, and enterprise-wide security operations processes.
The ideal candidate will bring deep expertise in physical security operations, SOC development, governance, documentation, and operational transformation within complex, mission-critical environments.
Key Responsibilities
SOC Development & Governance

• Lead the design and implementation of a centralized Enterprise Security Operations Center (SOC).
• Develop governance frameworks, operational standards, KPIs, service levels, and reporting metrics.
• Establish quality assurance, operational review, and continuous improvement programs.
• Create a strategic roadmap for SOC growth and maturity.

SOPs, Playbooks & Policy Development

• Develop SOPs, policies, procedures, and operational playbooks.
• Create incident response frameworks and escalation protocols.
• Define standards for alarm management, evidence handling, emergency response coordination, and communication procedures.
• Establish governance processes for ongoing policy maintenance and compliance.

Security Technology Operations
Support operational procedures and governance for:

• 8,000+ Video Surveillance Cameras
• Access Control Systems (ACS)
• Intrusion Detection Systems (IDS)
• Visitor Management Platforms
• Emergency Notification Systems
• Dispatch & Incident Management Solutions

Incident Management & Operational Readiness

• Develop enterprise incident classification and response frameworks.
• Define escalation paths for security, operational, life-safety, and emergency incidents.
• Coordinate response procedures involving security teams, public safety agencies, and executive leadership.
• Lead after-action reviews and operational readiness initiatives.

Training & Workforce Development

• Develop onboarding programs and training curricula.
• Create operational guides, playbooks, and knowledge management resources.
• Facilitate tabletop exercises and scenario-based training programs.

Continuous Improvement & Risk Management

• Identify operational gaps and process improvement opportunities.
• Support audit readiness, regulatory compliance, and risk reduction initiatives.
• Implement reporting and analytics programs to measure operational effectiveness.

Required Qualifications

• 10+ years of experience in Security Operations, Physical Security, Public Safety, Emergency Management, Critical Infrastructure Security, or related fields.
• 5+ years building, developing, or managing Security Operations Centers (SOC), Command Centers, or Fusion Centers.
• Proven experience creating:
  • SOPs
  • Policies & Procedures
  • Incident Response Frameworks
  • Escalation Processes
  • Governance Programs
  • Operational Playbooks
• Experience supporting enterprise physical security environments utilizing:
  • Video Surveillance Systems (VSS)
  • Access Control Systems (ACS)
  • Intrusion Detection Systems (IDS)
• Strong documentation, technical writing, and stakeholder communication skills.
• Experience leading enterprise operational transformation initiatives.

Preferred Qualifications

• Transportation, Rail, Aviation, Transit, Public Safety, Government, or Critical Infrastructure experience.
• Experience supporting large-scale surveillance environments with thousands of cameras and geographically dispersed facilities.
• Familiarity with:
  • Genetec
  • LenelS2
  • Milestone
  • Avigilon
  • Everbridge
  • PSIM Solutions
• Certifications such as CPP, PSP, PCI, PMP, or equivalent.
• Military, Law Enforcement, Emergency Management, or Public Safety leadership experience.

Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.