Senior Physical Security Operations Center (PSOC) - Development & Governance

Security Operations Center (SOC) Analyst

Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.

Job Summary

We are seeking a Security Operations Center (SOC) Analyst responsible for identifying, analyzing, and supporting events and incidents that may impact operations, employees, contractors, and passengers. The analyst will serve as the primary point of contact for security-related alarms through enterprise security systems, including:

• Video Surveillance Systems (VSS)
• Access Control Systems (ACS)
• Intrusion Detection Systems (IDS)

This role ensures timely detection, interpretation, and escalation of suspicious, malicious, or criminal activity while supporting the operational performance and safety of the organization.

Key Responsibilities

• Monitoring and Control Verification
• Monitor VSS, ACS, and IDS systems to ensure continuous situational awareness
• Validate that controls operate as designed and identify system degradation or gaps
• Incident Detection, Analysis & Response
• Triage alarms using defined severity and risk frameworks
• Investigate alarm activation and analytical system alerts
• Initiate internal/external notifications, including law enforcement, control centers, and security leadership
• Evidence Handling & Documentation
• Preserve digital evidence following chain-of-custody requirements
• Maintain complete, time-stamped documentation of shift activity
• Generate defensible reports for audits, legal purposes, or regulatory use
• Operational Risk Intelligence
• Identify recurring vulnerabilities and provide trend reporting
• Support enterprise risk register updates with observed patterns
• Compliance & Audit Support
• Support ISO internal audits and documentation reviews
• Participate in corrective action tracking and continuous improvement activities

Minimum Qualifications

• Minimum 3+ years of security operations, SOC work, law enforcement dispatch, or similar experience
• Experience with VSS, ACS, IDS, and incident management platforms
• Strong documentation, reporting, and communication skills
• Ability to work in a 24/7 environment with rotating shifts

Required Skills & Abilities

• Ability to interact effectively and professionally with persons from diverse cultural, educational, socioeconomic, racial, ethnic, and professional backgrounds
• Ability to perform under pressure and tight deadlines
• Ability to maintain job-related certifications including National Crime Information Center and Commonwealth Law Enforcement Assistance Network (CLEAN) or applicable system clearance
• Familiarity with industry standards and best practices for physical security (ASIS, APTA, ANSI, ISC, etc.)
• Strong interpersonal, organizational, and problem-solving skills
• Ability to work effectively both independently and in a collaborative environment
• Ability to communicate complex information efficiently and effectively to diverse audiences, including senior leadership
• Proficiency with Microsoft Office Suite including SharePoint, Excel, Outlook, Word, and PowerPoint
• Ability to handle pressure in fast-paced environments during emergency and non-emergency situations

Preferred Qualifications

• Experience with administration, operation, maintenance, or installation of enterprise physical security systems including:

1. Genetec-based Access Control Systems (ACS)
2. Lenel Video Surveillance Systems (VSS)
3. Intrusion Detection Systems

• Ability to proactively prevent and analyze problems and take appropriate immediate action
• Ability to assist in problem resolution and technical troubleshooting when field support is needed
• Experience participating in projects related to assigned responsibilities
• Ability to work with autonomy
• Previous experience in emergency dispatching (Police/Fire/EMS)

Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.