Collections Specialist

Collections Specialist

Primary responsibility is to collect the overdue monies owed by various customers.

Essential Duties and Responsibilities include the following. Other duties may be assigned as deemed appropriate by Senior Management.

• Work with customers to resolve any issues that will delay payment.
• Build rapport with customers and working closely to ensure payments are received
• Work with other departments to ensure customers are billed correctly and efficiently.
• Resolve/Research any disputed charges.
• Communicate with Collections Supervisor regarding customer balances.
• Reviews files, records, and other documents to obtain information to respond to requests.
• May issue corrected invoices or research queries from customers.

Typically works Monday through Friday from 8:00 a.m. to 5:00 p.m. Tasks are routine and well defined. Some ability to identify problems and research solutions is required.

Requirements: Knowledge, Skills, and Abilities

• Organizational skills are necessary to keep up with customer requirements.
• Must possess an amiable personality with the communication & writing skills necessary to interface with internal customers daily.
• Knowledge of credit and collections.
• Perform other related accounting duties as assigned.
• Attention to details.

Minimum Qualifications

• Minimum high school / GED diploma
• 2+ years of experience in collections, preferably in the transportation industry.
• Must be computer literate with MS Word, Excel and Outlook
• Must be dependable and able to work independently.