Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative
Job Description

As a Customer Service Representative, you will play a key role in ensuring smooth operations by utilizing your customer service expertise in a dynamic environment. This position involves managing both inbound and outbound calls, scheduling appointments, and directing calls to the appropriate department.

Responsibilities

• Answer incoming calls and provide assistance to callers.
• Make outbound calls for scheduling, follow-up, or confirmations.
• Schedule and coordinate appointments, managing calendar logistics.
• Direct calls accurately to the right department or team member.

• 1-3 years of customer service or call center experience.
• Proven ability to manage a high volume of inbound calls professionally.
• Experience in making outbound calls.
• Strong phone presence and verbal communication skills.
• Patient and professional demeanor when handling customer inquiries.

• Comfortable working in a fast-paced environment with frequent interruptions.
• Ability to handle shifting priorities efficiently.

This role is onsite in San Marcos, operating Monday through Friday from 8 am to 4:30 pm, with a 30-minute meal break. The environment is fast-paced, requiring adaptability and a strong focus on providing excellent customer service.

Job Type & Location

This is a Contract position based out of San Marcos, CA.

The pay range for this position is $25.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in San Marcos,CA.

This position is anticipated to close on Jun 22, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.