MARION COUNTY - Public Services Librarian III Marion County Board of County Commissioners Empow[...]

JOB SUMMARY

Responsible for performing high-level professional public library work, providing extensive assistance with informational, reference, reading and programming needs to patrons of all ages and backgrounds. Conducts interviews in person, by telephone and virtually to determine the nature of inquiry and the appropriate resources for locating information requested. Responsible for providing a diverse and relevant schedule of programming for patrons of all ages and backgrounds. Responsible for reviewing the library collection and recommending library materials for addition to the systemwide library collection. Responsible for providing excellent customer service to members of the general public, elected officials and county employees, serving as a role model for subordinate staff. Responsible for library operations in the absence of a library supervisor, division manager and/or higher-level staff. Maintains patron confidentiality and privacy in all library matters.

ESSENTIAL JOB FUNCTIONS

Provides extensive assistance with informational, reading and reference needs to patrons of all ages and backgrounds. Conducts interviews in person, by telephone, by mail and virtually to determine the nature of inquiry and the appropriate resources for locating information requested. Instructs patrons on the use of the library online catalog, library databases, the Internet and library equipment. Creates bibliographies for various library resources to support customer needs and interests. Oversees the work of subordinate staff. Provides mentorship and feedback to staff within the division and communicates with the division manager regarding staff successes and needs. Develops training modules for new staff to increase skills in providing for the informational, reading and reference needs to patrons of all ages and backgrounds. Comprehends, follows and issues oral and written instructions and applies sound judgement when carrying out professional and essential duties. Provides information and referral to facilitate customer access to other community resources, libraries and service agencies. Evaluates the library collection to identify areas in which additional materials are needed. Uses professionally-accepted, standard criteria to select materials and evaluate the collection. Examines donations for additions to the collection. Recommends books and other materials to be possibly acquired by the library. Stays abreast of developing trends in public librarianship. Maintains current and continuing professional expertise and knowledge of trends, tools and software pertinent to libraries, websites, social media, etc. Assists in managing library social media accounts and creating content for library newsmagazine. Plans, publicizes and conducts programs for children, young adults and adults. Plans and presents library tours. Executes library outreach to local schools and local community groups to promote library services and programming. Confers with community groups in developing programs. Stays informed of developing trends in librarianship, the provision of library services and in community and professional organizations. Assists in the selection and creation of promotional and informational materials including schedules, flyers and special event notices. Recommends suitable websites for inclusion on library web page. Plans and selects material for library theme-based displays. Assists in conducting the quarterly in-library use survey. Assists in the preparation of the annual division budget, business plan, statistical reports, activity reports, etc. Troubleshoots library equipment. Diagnoses and reports equipment issues. Actively participates in committee work. Performs all functions related to circulation services, as needed. Maintains and promotes the characteristics of excellent customer service in assigned area of responsibility. Personal contact occurs with other employees of the unit, employees of other departments of the County, citizens and elected officials. Resolves customer concerns with a positive approach. Implements the organization's guiding principles and core values and carries out policies, procedures and established practices of the organization. Works a flexible schedule which includes days, evenings and weekends, often assigned as the person in charge in the absence of supervisor or higher‑level staff. May be assigned to work at other locations to meet service needs. Performs other related duties as assigned.

SUPERVISION

This position functions as a lead worker for a small group of employees and/or volunteers in the absence of a library supervisor or division manager. May supervise a library facility or division, selected activities and volunteers in the absence of library supervisor or division manager. Reviews the work product of others. Provides guidance, advice and assistance to others on work assignments. Provides work direction and serves as a resource for staff. Provides in‑depth training and ongoing assistance, instruction and guidance to staff regarding library procedures and protocol.

QUALIFICATIONS

Education and Experience: Master of Library Science (MLS/MLIS/MIS) degree with a focus on library studies from an American Library Association (ALA) accredited institution, with at least four (4) years post‑master’s degree, professional librarian experience required. Public library experience preferred. Licenses or Certifications: Possession of a valid State of Florida driver’s license. Knowledge, Skills and Abilities: Ability to communicate and carry out policies, procedures and established practices of the organization. Ability to work courteously and tactfully, maintaining effective working relationships with the public, staff and elected officials. Ability to read, comprehend and execute policy and procedure manuals, oral and written instructions, short correspondence and memos and effectively write routine reports and correspondence. Ability to direct and supervise subordinates and volunteers. Ability to effectively present information to large groups, one‑on‑one and small group situations to customers and employees of the organization. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and/or boards. Ability to understand, follow and issue oral and written instructions and to apply sound judgement when carrying out professional and essential duties. Ability to collect, maintain, interpret and report statistics. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and draw and interpret bar graphs. Ability to pay close attention to detail. Ability to function in an appropriate and professional manner, independent of constant, direct supervision and to use independent judgement in resolving concerns. Ability to think creatively, suggesting solutions and ways to gather data. Ability to study work processes to determine effective methods for performing tasks. Ability to solve practical problems where only limited standardization exists. Knowledge of library equipment with ability to diagnose, troubleshoot and report problems in accordance with established procedures. Ability to adapt to interruptions, changes, disorder, stress and shifting needs without losing efficiency, effectiveness, or composure. Ability to set priorities and meet multiple deadlines. Ability to remain calm in stressful situations. Ability to interpret complex and detailed technical data. Ability to provide professional input into the development of policy, programs, plans or procedures. Knowledge of and familiarity with standard public library principles, methods and practices. Knowledge of and ability to put into practice the service mission and values of a public library system. Knowledge of literature and the ability to share this knowledge. Knowledge of and ability to apply alphabetical, numerical and library filing systems. Knowledge of online library databases, the internet and other resources to assist patrons. Ability to employ excellent research techniques to meet the needs of the general public, utilizing exemplary customer service skills. Ability to assist and instruct the public in the use of equipment and software. Ability to develop and utilize advanced search methodologies. Ability to learn and utilize specialized computer software and hardware. Ability to take a teamwork approach by cooperating with others, offering to help others when needed and considering larger organizational or team goals. Includes the ability to build a constructive team spirit, with team members committed to the goals and objectives of the team. Ability to utilize technology, including specialized computer software and hardware and the library’s automated system, to input, research and retrieve relevant information. Ability to proficiently use current personal computer technologies and software. Ability to learn and apply new methods, procedures, operations and policies. Ability to supervise, train and direct volunteers and new employees under the guidance of a supervisor. Children’s and Branch Services: Knowledge of child development as applicable to a public library environment.

PHYSICAL DEMANDS

The work is light work which requires exerting occasionally up to 20 pounds of force (push/pull/lift) and regularly up to 10 pounds of force (push/pull/lift) to move objects. While performing the essential duties of this job, the employee will regularly be required to see, talk, hear, stand, sit, walk, reach with hands and arms and use hands to feel. The employee is frequently required to climb or balance, stoop, kneel or crouch. The employee will occasionally be required to identify odors.

WORK ENVIRONMENT

Work is performed primarily in an indoor environment with limited exposure to adverse environmental conditions. While performing the essential duties of this job, the employee will be exposed regularly to airborne particles and occasionally to wet or humid conditions or fumes. The work environment is customer service-oriented and, as such, involves considerable interaction and exposure to the general public, with potential for exposure to communicable disease and/or inappropriate behavior. #J-18808-Ljbffr Fccma