Shift Manager

Shift Manager

The Shift Manager is the operations leader of the restaurant focused on profitability, guest service, people development, and operations management. The SM supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The SM operates under the direction of the RGM and directly manages a team of hourly shift coordinators and team members (10-25 employees).

Profitability

• Manages inventory costs and maintains inventory by performing daily, weekly, and monthly inventory inspections
• Places and receives inventory truck orders
• Maintains and regularly monitors a list of all restaurant assets
• Ensures preventative maintenance of restaurant facility and equipment is completed in accordance with company standards, interacting with external vendors as required
• Ensures that restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers)

Guest

• Motivates and directs team members to exceed guest expectations with accurate, fast, and friendly service in a clean facility

People

• Provides coaching and feedback to shifts coordinators and team members to increase the restaurant team's capabilities and raise restaurant performance

Operations

• Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Ensures that restaurant upholds operational and brand standards

*Performs duties of hourly shift coordinator when necessary

Qualifications and Skills

• Must be at least eighteen (18) years of age
• High school diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience, experience in management preferred
• Some understanding of P&L interpretation and management to influence profitability
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant