Principal IT Developer

Responsibilities IT Developers are responsible for the development, programming, and coding of Information Technology solutions. They will engage in all phases of the software development lifecycle which include gathering and analyzing user/business system requirements, responding to outages and creating application system models. IT Developers are responsible for documenting detailed system specifications and will participate in evaluating, conducting performance testing, and all planned and unplanned maintenance for both internally developed applications and purchased products. They participate in design meetings and consult with clients to refine, test and debug programs to meet business needs and interact and sometimes direct third party partners in the achievement of business and technology initiatives. IT Developers are responsible for including IT Controls to protect the confidentiality, integrity, and availability of the application and data processed or output by the application. Technical Skills Conversational AI – experience building conversational AI bots on Kore.ai (preferable) or equivalent product Experience building bots for web/native channels; experience building bots for IVR channel preferred Strong understanding of NLU/NLP elements/engines including training/tuning of conversational AI bots Strong experience with system/technical designs, scalability, performance, load balancing, caching, queuing, logging, alerting, and monitoring Good knowledge of user/application/service Authentication and Authorization concepts/mechanisms Basic networking, websockets concepts Design and development of REST APIs Strong experience with relational and NoSQL databases and relational SQLs DevOps activities including pipeline deployments, Docker, Git, Jenkins, and Openshift Experience leading a development team involving heavy integrations with multiple other dependency teams; strong communication, planning, organization, execution, production support, and issue/incident management skills Qualifications Bachelor’s Degree in Computer Science, Mathematics, or related field (or relevant work experience) 8+ years of IT development/programming/coding professional work experience Relevant development certifications preferred W2 candidates only 40‑hour work week #J-18808-Ljbffr