Human Resources Generalist

Job Title: HR Generalist – Corporate

Department: Human Resources

Reports To: VP of Human Resources

Position Summary

The Corporate HR Generalist supports employees at Headquarters (HQ) and serves as a central point of contact for HR-related inquiries through in-person, email, and phone interactions. This role is responsible for resolving routine questions, triaging employee needs, and directing complex matters to HR subject matter experts, while ensuring consistent and high-quality employee experience. The HR Generalist also owns HR policy administration and communication, manages corporate onboarding, and key compliance reporting, including EEO‑1 and California pay data filings.

Key Responsibilities

Employee Intake, Triage & Support

· Serve as the primary HR contact for HQ employees via in-person, email, and phone interactions

· Independently handle routine HR inquiries (policies, basic benefits, processes)

· Assess and triage all inquiries, determining resolution vs escalation

· Route complex or specialized matters to HR subject matter experts (Benefits, Payroll, HRIS, Leave)

· Ensure follow-up and resolution to maintain a strong employee experience

· Track inquiry trends and escalation patterns to identify opportunities for improvement

HR Policy Administration & Communication

· Maintain, update, and interpret HR policies and procedures

· Ensure all policies reflect current federal, state, and company requirements

· Develop and distribute employee communications regarding policy updates, changes, and HR programs

· Ensure consistent application of policies across HQ

· Identify gaps and recommend enhancements to policies and processes

Onboarding & Employee Experience

· Lead onboarding for corporate (HQ) employees, including coordination of orientation activities

· Ensure new hires are equipped with tools, resources, and understanding company policies needed to succeed

· Partner with HR and business leaders to deliver consistent and engaging onboarding experiences

Compliance & Regulatory Reporting

· Own preparation and filing of required compliance reporting, including:

o EEO‑1 reporting

o California Pay Data / EEO reporting

· Ensure data accuracy and integrity for all filings

· Maintain documentation and support internal or external audits

HR Operations & Data Management

· Maintain employee records and ensure data accuracy in HR systems (e.g., Dayforce)

· Support employee lifecycle processes (hires, terminations, status changes)

· Partner with HRIS and Payroll to resolve data issues

· Generate reports and support HR data analysis needs

Employee Relations Support

· Provide policy guidance and respond to employee inquiries

· Assist with intake of employee concerns and escalate appropriately

· Promote consistency in policy application and employee communication

Required Skills & Competencies

· Strong knowledge of HR practices, policies, and employment laws

· Ability to differentiate between routine and complex inquiries and act accordingly

· Strong communication and customer-service orientation

· High attention to detail, especially in compliance reporting

· Sound judgment and escalation awareness

· Ability to maintain confidentiality

· Strong organizational and problem-solving skills

Education & Experience

· Bachelor’s degree in Human Resources, Business Administration, or related field

· 3–5+ years of HR experience, preferably in a corporate environment

· Experience with EEO‑1 and/or California reporting required or strongly preferred

· Experience in onboarding, policy administration, and employee support preferred

· HR certification (PHR/SHRM-CP) preferred