Senior Customer Service Representative

Sr. Customer Service RepresentativeWe're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.Responsibilities:Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etcMaintain department established performance metrics at a meets or exceeds expectations levelWork together as a team and apply the Aetna Core Values in day-to-day operationsCreating a Differentiated Service ExperienceDemonstrating Service DisciplineHandling Service ChallengesProviding Solutions to Constituent NeedsWorking Across BoundariesRequired Qualifications:1+ years of customer service experienceExperience in a metric based environmentProficiency with full suite of Microsoft ApplicationsComfortability utilizing search enginesExcellent multi-tasking skillsAbility to Effectively CommunicatePreferred Qualifications:Experience working in a call center environmentMedical terminology/insurance experienceResults oriented and self-motivatedExperience working remotelyEducation:High School diploma, G.E.D. or equivalent experienceAnticipated Weekly Hours: 40Time Type: Full timePay Range: $18.50 - $42.35This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.