Customer Service Representative

Customer Service Representative

Location: Edison NJ Contract: 3 Months and Possibility of Temp to perm

Note: This role is more like sales support so look for those skills when screening candidates

Interview Process: The selection process will likely consist of two rounds. The first round will be conducted virtually via Microsoft Teams, followed by a second round which will be an onsite interview.

Temporary to Permanent Opportunity: Conversion from a temporary to a permanent position will be based on business needs, attendance, and overall performance. Candidates demonstrating strong performance and reliability may be considered for permanent employment.

Job Overview

Provides support to customers and the sales team by performing the following duties.

Job Responsibilities: Core Responsibilities:

• Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations/warehouse department.

• Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays.

• Ensure all customer related documentation is complete and filed.

• Processes RMAs and credits. When necessary forward credits to customers and corporate finance.

• Oversee/manage Papervision.

• Attend and participate meetings as required.

Additional Responsibilities

• Answer incoming calls.

• Oversee the resolution of all customer complaints. Ensure communications are comprehensive and thorough. Report all complaints to supervisor when applicable.

• Provide customers missing or misplaced documents including but not limited to invoices and BOLs.

• Provide effective support to sales team.

• Greets and screens visitors and telephone call and notifies staff members or records and relays messages.

• Monitors admittance to facility assuring admittance is authorize employees and vendors only.

• Complete miscellaneous customer care functions and special projects as assigned.

• Complete reports and maintain documentation as required. Performs other duties as assigned.

Job Requirements: Education/Certifications:

• High School diploma or GED equivalent

Experience:

· One to two years related experience and/or training; or equivalent combination of education and experience

Knowledge/Skills/Abilities:

• Knowledge of Microsoft Excel; IDS systems; Power Sell software; EDI software and Microsoft Outlook.

• Oral and written communication skills.

• Time management: • 10 key skills.

Language Ability:

o Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

o Ability to write routine reports and correspondence.

o Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

o Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

o Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

o Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

o Ability to deal with problems involving several concrete variables in standardized situations.

Good judgment is required for this position as there may be times when direct supervision may not be immediately available.