Operations Supervisor

Position Summary An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Essential Functions Management – Work effectively with store management and store crews; supervise the store’s crew through assigning, directing, and following up on all activities; effectively communicate information with management and crews. Customer Service – Assist customers with their questions, problems, and complaints; promote CVS customer service culture by greeting, offering help, and thanking; handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers. Provide personalized customer service feedback and coaching to colleagues (e.g., myImpact coaching, myCustomer feedback, personal observations). Maintain customer/patient confidentiality. Merchandise & Presentation – Price merchandise, stock shelves; support planning, execution, and inventory of displays, signage, weekly, promotional, and seasonal merchandise; support planning, execution, and maintenance of off‑shelf merchandise. When no manager is onsite, lead the store and supervisory staff and ensure smooth store operations, completing all opening and closing procedures. Required Qualifications Deductive reasoning ability, analytical skills, and computer skills. Advanced communication, supervision, and influencing skills. Ability to work a full‑time flexible schedule, including early morning, overnight, weekend shifts, overtime, and urgent issues as they arise. Preferred Qualifications Experience as a retail supervisor. Education High School Diploma or Equivalent Preferred but Not Required. Anticipated Weekly Hours 40 Time Type Full time Pay Range $20.47 - $29.47 per hour. This represents the base hourly rate for all positions in this grade. The actual base salary offer will depend on experience, education, geography, and other factors. Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of employees and their families, including medical, dental, vision coverage, paid time off, retirement savings options, wellness programs, and other resources. EEO Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. #J-18808-Ljbffr