IT Site Support Administrator

We need someone who can work onsite in Memphis, TN office.

This candidate will be part of a team responsible for providing onsite IT support services at client locations. Full-time technician with strong customer service skills, good tier II end user device support experience and a general knowledge of network/server platforms.

Additional Notes

• Ideally working in a warehouse environment
• Experience with deploying software\imaging using SCCM
• Experience troubleshooting warehouse device equipment such as RF barcode scanners, label printers, desktop/laptop computers and other peripherals/devices
• 2+ years of experience troubleshooting DNS, DHCP, VPN and Cisco networking device issues

Responsibilities

• Build relationships with our Warehouse Operations team by spending time on the warehouse floor to learn their workflows so we can better assist them with technical issues.

• Responsible for troubleshooting and remediation of a wide variety of complex technical issues ranging from RF scanners, SAP lockouts, network connectivity, and warehouse equipment issues.

• Prioritize tickets to ensure our local and remote end users receive updates and resolutions in a timely manner.

• Collaborate and provide technical support across cross functional IT teams to solve high impact incidents with a sense of urgency by providing on-site eyes and hands support.

• Resolve complex technical problems using standard operating procedures.

• Demonstrate accountability and ownership by employing a strong work ethic to solve complex problems from start to finish.

• Perform research independently by asking clarifying questions, gather relevant data, and resolve the manner using a data driven approach.

Qualifications

• Five or more years of experience in computer operations, or desktop support areas doing similar work as duties outlined above.
• CompTIA A+ Certification, MCSE, or other IT Certifications.
• Working knowledge of and experience with Windows10, Office365, Teams and SCCM.
• Experience with Inventory / Asset Tracking software.
• Ability to follow written IT policies and procedures.
• Strong communication and interpersonal skills.
• Strong organizational skills and a strong attention to detail.
• Ability to work independently with minimal supervision.
• Ability to unboxing and disposal of OEM packaging.
• Routine transporting of items up to 30 lbs.